Don Franklin Chevy Buick and GMC

After seeing a car online I was interested in, I contacted the dealership to look at the car. The car was at another location and they would transfer the car for me. I then called on a Friday to make sure the car would be at the dealership on Saturday, I was told it would. Saturday morning, I received a call from the dealership saying the car was there for me to see. Upon arriving at the dealership, and waiting for about 20 minutes, we were told the car was not there. We left and went back a few hours later after being contacted and told the car was there. We test drove it, made offers, and decided to purchase the car. We then had to wait another 45 minutes because the car hadn't been cleaned. Also, it has been about six weeks now and we still haven't received a title. After calling last week, I was told they just processed the title. Why must it take five weeks for a dealership to process a title? My last issue is partially my fault. We didn't notice the light on the door as messed up before we purchased it. When I contacted the salesman, it took him over a week to finally get back and say they would take care of it. Well, it still hasn't been taken care of like they said. I really regret buying a car from them.

Great, friendly and fast service. We had a wonderful experience buying a Chevrolet Silverado at Don Franklin Chevrolet from Tracy Whitaker. Go see Tracy for a great deal on a car or truck!

Excellent and friendly service. Drove from Florida to make a deal. Had everything ready so process was quick!! Made deal over phone super easy!! Quick and easy!!

Service was great. Everything explained in great detail. So when I left car lot I understood everything about my new vehicle. Was done in a very timely manner.

These guys are top notch! Joe Cummins & Tracy Whitaker are GREAT to work with and there's no one else I'd buy a vehicle from.

Came in from out of town and bought a used car today. Was very pleased with the no pressure, no hassle experience. Steven Johnson (sales manager) was a pleasure to work with. Would definitely do business again next time Im in the market for a car. Lovin the X4!

Excellent service!! Very well taken care of! The professional that explained everything to me was wonderful! I was very happy with this experience. Thank you!

Very kind and helpful. Went above and beyond to help me out. Highly recommend this dealership. Tracey Whitaker was great. Will do business with them again in the future.

Purchased a new Silverado and I had a good experience. Matthew was a very good salesman and treated me with respect.

Haven't even been there yet and sending me email after email is being a little pushy. It's up to the buyer not dealer. Your not gonna keep business coming that way.