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Smoothest and quickest vehicle purchase I have ever experienced. Christine Reynolds is my kind of sales person. We were in and out in under an hour and... a half.
I gave a low rating strictly because of salesman Alex Garcia and follow up calls. Didn't spend anytime going over how anything in the vehicle actually... worked which was fine-we could figure that out. Service/check engine light came on 2 miles from the dealership. He told some story about how that happens and would follow up with me the next day. Had to call him back and his solution was to drive it 120 miles back down there. Suggested it should be put on a flat bed and sent back. He said no way they could do that so I should contact one of my friends at a dealership here. After stating I didn't have any connections he said he would call and see what he could do. Vehicle finally ended up at Integrity who said they were unaware regarding the vehicle or any contact from Carl Black dealership regarding the vehicle. Integrity did a great job and took care of the problem and I never heard from Mr. Garcia again.
We were very pleased of the service we received from the moment we got to Carl Black to the moment we left. Thank you for a great, and easy experience... with buying our Chevy Colorado, which we love so very much. Tim and Tina Musto
Chris Reynolds is a sales NINJA!!! From start to finish everything SHE was responsible for was top notch! The used car department is a different story..... I know what the trade value should have been but I'm used to the used car guys low-ball tactics. I would have preferred a straight answer on the trade value vs the cheesy reasoning used to drop the trade value $1500 (i.e. because you're trading as part of the deal, your TAVT is $1,500 less so were giving you $1,500 less on trade). Weak.....very weak! Other than that everything was Peachy!
I was blown away by this dealership! I walked in one Saturday afternoon just to get some options as my lease was ending soon. I recently moved to Georgia... and was unfortunately on a budget. Alex Garcia very patiently worked with me and did everything possible to help me out. Thanks to him I was able to leave that day with a new car! I was thrilled. This was my 3rd time leasing a car and have never dealt with such nice, caring people. Ken in finance is also wonderful. I am so thankful I walked into Carl Black that day and will without a doubt refer anyone I know looking for a car over to them.
Worst customer service experience ever, I asked a manager to call me , no call , they called 10 times a day when trying to make a sale once they got my... business and I asked for a call regarding and issue they won't to to me!
Oil change service on my Chevrolet like always great job
Absolutely amazing !! Very short wait time and everything is explained clearly through all employees and video.
Second car we have purchased from Meagan and the forth for our family with Rajea and they go above and beyond to make sure that we are completely satisfied... which makes us a returning customer for years to come...
Carl black Chevrolet Buick GMC is the best dealership I've ever been too, and I will not go anywhere else! I will highly recommend too all my friends,... and I have been because they all ask where I got my 2020 Denali limited! The sales mans there are very helpful and will get u any truck you want at a great price!