Jim Tidwell Ford

Terrible experience, I will NEVER be back ever!!! Lack of basic customer service skills. Jim Tidwell Ford used to be a great place to do business, it's not anymore.

management of service dept. is poor. I was told to come in on a Saturday by scheduling team for a recall item. I asked them to make sure part was in stock and could be done on sat. She said yes. Got up bright and early on my day off at peak of high gas prices to go to dealer . Git there and was informed they don't do recall jobs on Saturday. Sent an email why this happened and what i could expect to get it taken care of and never heard back. Woman at service dept. said if I brought during week it would be handled. This time i decided to set up appt on line for oil change and recall item. In comments section I asked if it can be confirmed that part was still in stock and that it could be done and to please reply and confirm Day before appt I still had not heard a thing. I called service dept. and was told any recall would need a few weeks ahead of time to be scheduled out. ( despite being told to just bring it in during week and it would be handled). So you cant get work done online or by calling or expect a response. Time to try a different ford dealer for this stuff,

Just got my first service performed here on my new F150. Quick, friendly, and helpful. I really appreciated the Lyft ride to work so I didn’t have to wait around. Came back at lunch and good to go! Had a few issues with the transmission in my truck after I first got it. They took it in twice before Ford finally issued a TSB to fix the issue. Been running well since then.

No service car for customers, customers are left without their car for weeks, stranded. Their servicing cars need an improvement, faster, leave no customer stranded

Teddy @ Jim Tidwell Ford (Kennesaw, GA) picked me up from Chattanooga and drove me back to their dealership to pick up my 2020 Toyota Tacoma. This was huge for me as I had no one to take me down there. Thanks Teddy and Jim Tidwell! Very happy with this truck!

Best car buying experience, Oscar was very thorough and made the whole process very simple and worked to get me what I wanted, would recommend to all my friends and family.

Jose was easy to work with. I had no problems! Excellent customer service! I would recommend this dealership to anyone interested in buying a car.

Sandi with service department was very helpful with a problem that I was having with my account. All fixed and my car had it's check up now she is feeling great.

This dealership offers excellent service and value and a comfortable environment to wait while your car is device. The staff is very friendly and courteous

Had my truck serviced here. Great as usual. One of the best service experiences I’ve had. Never fails to meet or exceed expectations. Michael provided great service!