Jim Click Ford-Lincoln

I purchased my last truck from Jim Click about 4 years ago and it was a great experience and I was more than happy to give them my business for my next vehicle. My wife and I went to this dealership over the weekend to purchase our next vehicle and as the salesman was looking for a specific vehicle for us we noticed that every car had a market adjustment of Bout 10% added to the window sticker. It wasn’t just the high demand vehicles but every car on the lot. The bottom line is this. I cannot give my business to any organization that will take advantage of its customers during this time of need when Americans should be helping each other and not taking advantage of them. The bottom line is this. When the pandemic and chip shortage are over I will remember those businesses that took advantage of everyone during this time of need. Those businesses will never receive my business again. Good news is that I drove down the street a little bit further and found another dealer that was not taking advantage of its customers and drove off the lot with my brand new car. Jim Click has been a household name in Tucson for ages and I’ve always respected him. I’ve now lost that respect as he is now taking advantage of Tusconans when they need home the most.

Craig provided an excellent buying experience. Everything was handled virtually and Craig made sure to keep me informed to get exactly what I wanted.

Great buying experience working with Craig and Cory. Both were very nice and knowledgeable individuals

I've been trying to get an appointment to have my truck serviced for 3 weeks now, I call the service dept. and they're too busy to answer or return a call. I go on line to contact them and my message was received and that someone would contact me right away, that was two days ago. I have purchased 5 vehicles from Click, but the way their service dept. has deteriorated I don't think I will be purchasing any more. It's a shame because Click was one of the best dealerships in Tucson for years.

Eric worked hard on a deal for our family vehicle - corresponding with me for a couple weeks until we settled on what we wanted. He took the time to understand our needs and then got the vehicle we wanted into the price range we needed. I definitely recommend him to anyone in the market!

This is the worst service experience I have encountered. My regular mechanic diagnosed a problem that he believed was mentioned in Ford service advisory. He recommended I take it to the dealership, and also recommended service on a couple of other items that he thought might still be covered under warranty. I called the Jim Click service department 3 times beginning just before Memorial Day. Each time I gave them my VIN number and a detailed explanation. Each time they put me through to a service representative where I had to leave a message. With no response after the 3rd time, I called my mechanic and explained the situation, and he gave me the direct number of the service manager. I called that number and left another message. He called back within a couple of days. I explained the situation to him and he scheduled me for an appointment the following week. When I arrived for my appointment I waited several minutes for a service person. I explained the needs to him again, and his first question was, do you have an extended warranty. I explained that the service manager said at least some of the service was covered under my 60,000 mile warranty, and then he asked if I had purchased the car from them. I explained no that I had not. He explained the price for the diagnostics, and I asked him specifically which of the items would be covered under the warranty, and he could not tell me. He then said they would need the care for several days without even knowing what the cause of the problem was. This does not seem like an appropriate way to run a service business. I believe that perhaps they are actually the only game in town, so they can do whatever they want to make the most money without regard for customer satisfaction. Needless to say, I am not pleased.

Easy no pressure sales. Deal was made over the phone before I got there. Trade in price was fair as was price of truck purchased.

Marcos was super. He was enthused and very motivated to sell is what we wanted. In and out in no time. Did a great job.

BUYER BEWARE "Bait and Switch" tactics and crappy service department. We recently purchased a used F150. The package we paid for included a S.W.A.T. Plus add on (GPS tracking in case of theft). The first time we took the truck in to have extras installed, they failed to install the S.W.A.T plus. The security system they claimed to have installed appeared to actually be factory installed (it's in the manual for the truck). We went back to the dealership and arranged to bring the truck in again to have the S.W.A.T Plus installed and a brake light replaced. We showed them the receipt for what we paid for. The finance guy who originally completed the sale talked to us and said that the salesman would call and set up an appointment the next day. Next day rolls around, NO CALL. He didn't call until my wife sent a message to his cel phone. He left a message telling us to bring the truck in at our earliest convenience that Wednesday. We show up and they had no idea we were coming, the guy we were supposed to ask for wasn't even there, no work order, but they said they'd take care of it - install the S.W.A.T plus, and fix the brake light issue the next morning. We get a call the next morning telling us it's done, then shortly after a call from SWDS security to set up an appointment to have something activated on the truck relating to the security that was installed. The security system guy shows up, does his thing, and then when asked about the GPS and S.W.A.T plus, he told us No, that's not what we have. WE DID NOT GET WHAT WE PAID FOR. We may very well take the truck to a third party and have them check it out to make sure there's nothing else wrong with it and verify what security we actually have.

Worst service department ever.! They give you the run-around lie I took my SUV in because the service light was on they charged me $217 to turn it off and said they couldn't find anything.