Reviews
Sandy woodward, EXCELLENT!
the time I spent with Sandy was fun and informative. A very pleasant man. He put up with my stupid questions. I received a brand new Ford Escape. Very pleased with the whole experience.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
on 22nd street.
I really feel comfortable bringing my vehicle in for service, everyone is friendly and since my husband used to work with our vehicles I didn't know a lot about servicing them. I have received the help I need and can go away feeling that my car is in top condition. I trust the service and know that I can ask all the questions I need to and get the answers I need. Its one less thing I need to worry about! Thanks, Jeanne
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tire replacement
Service as promised, communication was good, not great.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good job
Great job by service dept. the only thing is that they try to sell me other services that my truck doesn't really need. I'm a mech.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
Salesman who assisted me was extremely friendly and patient with us and service is always great when I go in for maintenance
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service!
Service was fast, and I really appreciated the shuttle ride to work while my car was repaired.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
maintenance for life service
was not happy, that my car was not vacuumed or washed. My floor mats were cleaned because I asked for it, but they did not vacuum at all. It was vacuumed after I requested the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ford Fusion
Fast and professional. Very friendly and helpful. Large comfortable waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Appointment failure
Had a 9am appointment was told it was going to be 2 hours. I Had been waiting 4 hours, nobody knew what was going on with the car. I Had to talk to 3 different persons to get an answer. They misplaced the paperwork for the service and told me they were starting on the service. It was going to take 2.5 hours longer last time I deal with this people, don't care if I have to pay more for service.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Going the Extra mile
We have dealt with the east side Ford dealership many of times and have had great success in getting a great deal. This last time was for my in-laws. We called up Craig Zing and like usual he was ready to help us find the perfect truck. Thanks to Craig Zing and Jason Ordean for always taking care of us and making it not seem like just another sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase