Jim Click Ford

Had my car towed in February 26th, 2023. After waiting 4 weeks for a diagnosis, Gene, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told him I prefer to have a new one. The first few weeks Gene kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. Gene told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because Gene wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 Gene called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 Gene called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called Gene on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. Gene told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.

Craig Zing went above and beyond to put us in the vehicle we really wanted.

Great buying experience everyone was helpful and we got the exact vehicle we wanted with no hassle.

I leased a Lincoln Nautaulis and the process was exceptional, Marcos Fimbres the sales rep was outstanding. He answered all my questions completely, quickly, and understandably. I have purchased and leased many vehicles over the years and never had a rep as good as Marcos, I recommend him to all my friends and would suggest anyone going to the dealership ask for Marcos.

I like my Ford and my 2022 expedition is my 12th Ford but will be my last not because of the vehicle but because if you live in Tucson you are held hostage by Jim Click no service policy. Maintenance for life is fine as long as you don't need to use it. Their idea of Quick Lube is make an appointment six weeks in advance and if you need any other service they will call you when they want to. Why Ford allows a single dealer in a market as large as Tucson eliminating any form of service is a bad business decision. My next vehicle will not be a Ford because what good is vehicle if you cannot get service in a reasonable time frame and six weeks for an oil change is not reasonable..

This review is about Anthony Sherrill. I met Anthony with his kindness from the first moment I was walking through the showroom. I explained a problem we were having with a current vehicle. He showed me what he had on hand for inventory, took the time to go over that with my wife and I. We were trying to get back to our home as soon as we could. If anybody wants somebody to care for your needs and make you feel welcome this is your guy. I hope to remain in contact with him in future and do future business together. Jim click you have a very good guy here. thank you Anthony for everything and we will be in touch.

Dealership is awesome! I came into dealership with a problem with a vehicle while visiting relatives in tucson from Illinois. Mark Dluehosh a service representive took the time to listen to the problem, he made sure to get the vehicle looked at, when diagnosed he sat down with me explaining the problem, and continuing forward the mechanic was fixing and mark was keeping me informed along the way while finishing earlier than he and I expected. Made it home safely because of Mark and Anthony and an unknown mechanic. {my next review is about Anthony} Thank you, and I will be back again even just as to say hi. Thank you! Steve and Pam

Sorry I need to give them even one star. The maintenance for life,oil change and tire rotation is a joke. We purchased from them a few years ago, this $1000. deal was slipped in during the sale. We live nearly 5 hours from Tucson, the times we have had this done were extremely long, once the tires were not even rotated when we were told they had been. Good truck, HORRID Dealership. The sales person had us so worn down during our hours long, cash purchase we were exhausted. It takes weeks to get in for this service. Being from out of state we were told we would pay NM sales tax, they did not mention the city tax we would be charged since we were buying in Tucson. Buyer beware!

Craig an Eric are helpful and friendly people. I went there to look at a 2005 Thunderbird that I saw online. There was no pressure. Eric spent loads of time helping take off the removable hardtop to check the condition of the soft top. There were no dealer ad ons or unnecessary services. The service department had performed thousands of dollars worth of work getting it ready for s@le. Everything was terrific.

Dealing with Craig Zingg and Bill Paschen was an absolute pleasure, it's too bad I won't be needing a new truck for a long time, I would recommend Jim Click Ford to anyone.