Mercedes-Benz of Houston North

I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted.

Everyone was very accomodating and made the buying experience hassle free. Excellent staff and service.

Had car towed in for repairs. Rental was ready when I got there. Carlos kept me informed on all progress. First time since I purchased car there that I was extremely pleased with this dealership.

We were in the area on a Sunday so we decided to stop and take a look at what they had. Afterwards we went home and done a little research on there website and seen a few vehicles that we wanted to inquire about. The dealership was a preferred dealer thru our credit union so we contacted the person listed Gordon Barnes he was actually a pleasure to deal with he listened to what we wanted and spent extra time with us showing us multiple vehicles. After test driving a vehicle we decided on one and Gordon made the purchase process easy. He and the entire dealership made us feel welcome and part of the Mercedes- Benz family. This was our first Mercedes- Benz purchase and our first time dealing with Mercedes-Benz of Houston North and I am positive we will return for our next purchase in the future.

better experience than mine is highly unlikely ! great price! great service ! handsome and friendly people ! great ice cream and coffee ! great facilities ! mouse :)

Very professional and always available to work around my work schedule. They went beyond my expectations I promise if you go there you will be happy.

Mr. Isaiah Martinez was very professional and knowledgeable through out my visit at the dealership. He is very honest and made my visit flawless. People like him are needed more on the service drive. He is what makes me come back to the dealership.

Jaja at Mercedes North is a very trustworthy salesman. He took his time with us and answered every question honestly helping us to make a decision concerning which vehicle to buy. Since we have purchased our vehicle Jaja has been very proactive in addressing any need we have had with our new vehicle.

We went with the intention of just test driving the GLK 250 to compare with some other diesels and hybrids we had driven. After the test drive we were sold on the quiet and performance of the vehicle. Mike and the rest of the staff made us feel welcome and comfortable as soon as we walked in the door. This was probably the best car buying we've ever had. I highly recommend them know where we'll be buying all our cars from now on.

Where to begin? I had done some leg-work for my sister who is in the market for a new vehicle. As I let my fingers do the walking, I came across the vehicle that she had wanted, but she didn't have the time to do any research herself. I had made contact with the dealership via cars.com & within a few minutes I had an email stating that they were eager to assist. I was contacted several times by the salesman...Keith Jeanes. From the first contact, I knew that this was not your typical dealership...NO high pressure. As things progressed, I met my sister at the dealership and we started down the path to purchase. All the while, there was NO high pressure to buy today, etc. All who were involved in the initial purchase process did all they could to ensure that she had been treated well and that she had been satisfied with the trade-in offer, etc. All worked out extremely well. That particular day she ended up purchasing the vehicle that she had wanted. As we went thru to the Finance & Insurance department, we met with Donald Cyprian. This gentleman was also outstanding. He answered our questions with facts....not just answers that would serve only on the interest of the dealership and their bottom line. My sister was able to get what she was looking for as far as monthly payment and interest rate. She drove out of the lot that day with a solid used SUV...2014 Kia Sorento. A key factor about the fact that this dealer is associated with AutoNation is their 3 day No-hassle return policy. My sister had to use that policy due to the vehicle that she chose, effected her health condition...lower back issues. The vehicles seats just didn't feel right. She contacted me and I again met her at the dealership. She returned the vehicle and got her old vehicle back. The management was more then accommodating when it came to do the return. Both the salesman...Keith, and the used car manager talked with us and advised us that perhaps the next time, my sister would be able to take an "extended test drive" with any vehicle that she should chose the next time. We agreed that a short two or three miles test drive just doesn't let the purchaser really get a feel for how the car will feel, etc. Just a quick note to all that had dealings with our particular transaction...thank you !!!