Skip to main content

Mercedes-Benz of Houston North

(1,952 reviews)
Visit Mercedes-Benz of Houston North
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (888) 282-7721 (888) 282-7721
Used (888) 253-8511 (888) 253-8511
Service (888) 283-0233 (888) 283-0233

Reviews

(1,952 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Houston North from DealerRater.

Want to share your experience with this dealership?

Write a review

a good buying experience

it was a nice experience buying my car from this dealership. i felt that the sales people were genuine and friendly. i would recommend this dealership to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Ripoff ! Stay away

Please do not do business with this dealership. There is only misrepresentation, cheating and fraud. Please please do not buy a certified pre owned here it is equal to trash and will give you heart pain and burn your wallet for years. Flee !!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Friendly but didn't meet "Certified" criterea

I was impressed with the customer service but upon reviewing my "certified" ML350 there were still a few dents they had not repaired. I guess I should have looked the vehicle over more closely but that's part of the certification process according to the Mercedea website. Overall, they were above average.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great place to buy certified pre-owned

Great selection. Well set up for certified pre own business unlike other local Mercedes dealerships. Professional staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service

Everything was Great, except ... I didn't like the fact that the extra warranty charge was not mentioned at all during negotiation. Once I negotiated my price then went with the Financing guy and he was the one selling the warranty packages, I did not appreciated that but lesson learned for next time. Thanks, Alma

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience- great service

I loved driving away in my new GLK350. I especially enjoyed knowing how everything worked inside my car. my salesmen John was great and Ray taught me all about the dials and gagettets.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

OWNER--GARRY PIERRE OUBRE AND ASSOCIATES

GREAT CAR(2014 ML350) THE SALES PERSON (CHRISTOPHER TAYLOR) WAS PHENOMENAL..HE WAS SO HELPFUL IN ALL PHASES OF THE BUYING PROCESS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Expeience

We had a hassle free experience. We traded a SUV in for a ML 250. The new ML was ready when we go to the dealership and they went through the car in every detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

C Class 300

It was a great experience and a bless one at that . Praise God

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Customer Service!

When my wife an I arrived at MBHN, we were greeted with friendly service. They had the car already ready for a test drive and a few others ready if we chose not to purchase the vehicle. Saturdays are busy there at MBHN so give yourself some extra time. I recommend MBHN for those are in the market for a pre-owned or new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No