Reviews
Shawn
Terrible experience with the Service Dept. Nissan Rogue one month out of warranty and the engine mount bushings are collapsing. This dealer turned it's back immediately and pushed us to Nissan customer service. They pushed it back on the dealer. We had a decent experience when we purchased the car but won't be back for this level of customer no service
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Shawn, Thank you for sharing your review with our team. We strive to provide exceptional customer service, therefore I apologize for any lack of service that you've experienced. I would be happy to answer any questions you may have about your warranty and vehicle and will be reaching out, however you may also contact me at your convenience. Mike O'Leary, General Manager, 864-469-0172
What a WONDERFUL experience!
Wow... I did not expect the kind of service I receive when I walked into NISSAN OF GREENVILLE. My Sales Person Timothy Glenn was wonderful to work with. He went above and beyond to assist me. I'm very happy with MY NEW NISSAN ALTIMA. THANKS TIM YOUR GREATEST BLESSING IS ON THE WAY...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cassandra Moorman, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Worst service I have ever dealt with. I bought a 2013...
Worst service I have ever dealt with. I bought a 2013 Dodge Ram in March 7th 2020. I also purchased a warranty on the vehicle at that time. I noticed a ticking in the truck shortly after. Took the truck back in they told me that all rams do this until the oil gets to everything. I said ok. Went on my way . Talked to the guys at work who also drive a Dodge Ram. So I took the truck back. This time I was told. We are a Nissian Dealership. We specialize in Nissian. You need to take it to a Dodge Dealership. Well first of all I told him they should stand behind what they sale. So I left made an appointment with the dodge dealership in Clinton. They proceeded to tell me it was the manifold cover and it had a broken bolt. But they did not work on extended warranty plans. I had to take it back to where I bought it. So I took it back to Crown Nissian and they waited to hear it tick . I guess. Well then they proceeded to tell me they would replace the manifold cover and bolts. So I spend $400 out of pocket no telling what ally had to pay.they call me my truck is ready. Guess what it still ticks. Then the service associate Jim goes I didn’t know anything about a tick. It has only been there 3 times for this . Then y’all do work who knows if it needed it. Since y’all are a Nissian dealer that’s you specialize in. I have gotten the run around with you guys since I bought this truck. Then you have a mechanic come out and tell me the truck is disposable and that the ticking is down in the engine. And as far as they all do it. That’s BS, I traded a 2006 Dodge Ram with almost 200,000 miles on it. It didn’t tick. I will get this fixed one way are the other and I will make sure everyone knows how sorry you all stand behind what you sell
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave your review. I understand the frustration that you have experienced with your purchase and our service department. I would be happy to answer any questions you may have about the issues you’re having with the ticking noise, if you would please contact me at your convenience. Mike O’Leary, General Manager, 864-469-0172
I recently bought a truck from Sean Fogelson and my...
I recently bought a truck from Sean Fogelson and my experience was wonderful! They'll work with your situation and listen to your needs. Top notch experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi mrsambaird, thanks so much for rating us so high! Be safe on the road!
Best Price By Far
Crown Nissan was able to beat the price of all of the other Nissan dealers within 50 miles on a 2019 Nissan Frontier SV. The price they emailed to me was exactly the price I got when I came to the dealer and the process was easy. I highly recommend that you at least get a price from them on a car before buying elsewhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience!
Great Experience
Bill Clark is a great customer service salesman. He and his finance team took care of everything. I really appreciate his approach to my car buying needs. He presented the deal and worked with me to ensure I got a good vehicle at a good price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review of Crown Nissan of Greenville. I am happy to hear that Bill and our team took care of everything. If there is anything we can do for you in the future, please let us know. Mike O'Leary, General Manager
experience after signing purchase agreement
just bought an used 2019 car at Crown Nissan. I didn't even try to negotiate the price of the car or the value they gave me for my Trade in. (I dislike this process). SO I just went with what they asked for. After we completed the sale process and all the paperwork was sign they handed me the car key. I asked them for the spare key (as I assumed a 2019 car would come with it) and they said they didnt have a spare key but they could charge me extra for one. So, if you are buying a car at this dealership just make sure you know and have everything you need before you finalize the purchase. They do not care one bit about the customers once those papers are signed. (I drove all the way from Charlotte to this place) I would not recommend this dealership to anyone I know
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Lemuel, We appreciate you taking the time to leave your review. I understand your disappointment with not receiving a spare key. I would like to speak with you further about this issue, if you would please contact me at your convenience. Mike O'Leary, General Manager, 864-469-0172
Terrible purchase experience / costumer service
just bought an used 2019 car at Crown Nissan. I didn't even tried to negotiate the price of the car or the value they gave me for my Trade in. (I dislike this process). SO I just went with what they asked for. After we completed the sale process and all the paperwork was sign they handed me the car key. I asked them for the spare key (as I assumed a 2019 car would come with it) and they said they didnt have a spare key but they could charge me extra for one. So, if you are buying a car at this dealership just make sure you know and have everything you need before you finalize the purchase. They do not care one bit about the customers once those papers are signed. (I drove all the way from Charlotte to this place) I would not recommend this dealership to anyone I know
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave your feedback. I apologize for any terrible purchasing experience and that you were disappointed in your experience. Please contact me at your convenience to discuss this further. Mike O’Leary, General Manager, 864-469-0172
I called and was informed O"Leary is working at Toyota and unavailable
Terrible once you purchase car!
Unfortunately, a 1 star. That's being nice! I ended a lease early and bought a new car with them. a week after ending my lease (a little over $900 still owed on the lease) I began receiving phone calls and bills in the Nissan for the remainder of the lease payment which was to be paid off by the Crown dealership as well as overage miles, tires, etc. I reached out to 3 people at Crown Nissan, they assured me it was all taken care of. Now 3 weeks later I have received 2 more bills by mail and a phone call saying it was going to be turned over to collections if not paid immediately. This payment was the dealership's responsibility, not mine. I then sent copies of the last bill stamped as being mailed out Aug 16, 2019. Update 2 months later still nothing was done except it is on my credit as unpaid and now turned over to Collections Services. Out of 20 cars I have purchased I've never had anything like this done to me. No one there will help, even though it's their fault!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you sharing your feedback. I apologize for any frustration you’ve experienced with your recently ended lease. I would like to speak with you and hopefully answer any questions you may have. Mike O’Leary, General Manager, 864-469-0172
Horrible!!!
Unfortunately, Had to change my review from a 5 to a 1 star. I ended a lease early and bought a new car with them. a week after ending my lease (a little over $900 still owed on the lease) I began receiving phone calls and bills in the Nissan for the remainder of the lease payment which was to be paid off by the Crown dealership as well as overage miles, tires etc. I reached out to 3 people at Crown Nissan, they assured me it was all taken care of. Now 3 weeks later I have received 2 more bills by mail and a phone call saying it was going to be turned over to collections if not paid immediately. This payment was the dealerships responsibility not mine. I then sent copies of the last bill stamped as being mailed out Aug 16, 2019. Update 2 months later still nothing was done except it is on my credit as unpaid and now turned over to Collections Services. Out of 20 cars I have purchased I've never had anything like this done to me. No one there will help, even though it's their fault!!
- Customer service 1.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you sharing your feedback. I apologize for any frustration you've experienced with your recently ended lease. I would like to speak with you and hopefully answer any questions you may have. Mike O'Leary, General Manager, 864-469-0172