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Helms Bros., Inc.

(2,294 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,294 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Andrea epitomizes the definition of client service. She...

Andrea epitomizes the definition of client service. She is thorough and efficient and truly assists the client! What a fantastic and easy transaction. One of the best car shopping experiences even during this pandemic pandemonium with new cars and all it was all because of Andrea's professionalism and trying to make the best deal for the client as well as Helms Bros.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Paul - thank you for the years of and for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

Always FriendlyInformativeGreat price cpmared to other...

Always Friendly Informative Great price cpmared to other dealers Have bought six cars previously from this salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the years of and for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

I’ve been a loyal & committed customer for over 12 years....

I’ve been a loyal & committed customer for over 12 years. There’s nothing like the Mercedes experience and ride. I will continue to be a Mercedes customer for the impeccable service and price. Thank you Michael Nekeva for always being my salesman, listening to what I want and making my wishes come true!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the years of and for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

Jeffrey is by far the best salesman. He gave me all the...

Jeffrey is by far the best salesman. He gave me all the info, gave me different scenarios and came through with an amazing deal. Car is running well thus far. Very gappy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

she is very kind and informative. i think she tried to do...

she is very kind and informative. i think she tried to do her best for us

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

Dave is an incredible sales associate. He was very...

Dave is an incredible sales associate. He was very thorough with the whole process. I will be comong back for sure in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

Michael is the best of the best! He did a great job...

Michael is the best of the best! He did a great job getting us exactly what we need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

As always the staff was great. They were accommodating...

As always the staff was great. They were accommodating and extremely professional. It was a pleasure to work with Kathleen. Baade and the sales team. I am a return customer who has worked with other MB dealerships and the sales and service departments at Helms are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

Got all what you want from dealers to do for you and then...

Got all what you want from dealers to do for you and then some more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ange - thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!

Anthony was phenomenal. He is patient yet very...

Anthony was phenomenal. He is patient yet very proactive. He was excellent in meeting customer expectations and went above abc beyond to ensure satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate and review Helms Bros. Mercedes-Benz! We appreciate it and look forward to working with you again the future!