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(783 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Ford Hamburg from DealerRater.

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As always, West Herr delivers.

As always, West Herr delivers. I have leased and purchased so many vehicles from West Herr I lost count. Jim Schmidt my sales guy was great, the process from purchasing to delivery was excellent. Highly recommend West Herr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Poor experience with their service department.

Poor experience with their service department. When I dropped my car off I was told it would take 4-5 hours After 7 hours I had not heard from them and called. I was they left me a voicemail but I never received a voicemail. I was also told the recall work had to be done at their collision department. When I took it to the collision department they took a couple of photos and told me they would call me when the parts were in. I’ don’t see why the service department couldn’t take the photos and forward them to collision

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We are sorry to hear this was your experience with us. We have forwarded this on to our Body Shop Manager to look into this further for you. Thank you.

Fast, friendly and efficient service with knowledgeable

Fast, friendly and efficient service with knowledgeable people. Always a pleasure to deal with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service was fast, and everyone I dealt with were very

Service was fast, and everyone I dealt with were very pleasant, A very great place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

The service was fast,All the people (Jason Podkladek Jr ,Jacob Cozzo,Tony Ventrella) were very pleasant. Tony was very courteous and efficient, I would definitely recommend it.

Excellent service five ⭐️⭐️⭐️⭐️⭐️ They go extra mile to

Excellent service five ⭐️⭐️⭐️⭐️⭐️ They go extra mile to satisfy customer Very please with them 100%

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent work with PDC on truck door!

Excellent work with PDC on truck door! Had it down in a timely fashion and cost ended up as the original quote.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great friendly service!

Great friendly service! A dealer and service department you can trust. We will always use them for our cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have been doing business with West Herr for decades and

I have been doing business with West Herr for decades and Joe was great to do business with. Very friendly, relaxing experience, carrying on the tradition established by the sales people I have dealt with in the past. Highly recommend this Ford store.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Having worked at Ford Motor Co.

Having worked at Ford Motor Co. for 42 years, we have dealt with West Herr and have always been satisfied. Most recently at the Quick Lane and Robert Glab, who was very helpful. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had west herr do an inspection on my 2014 f 350.

I had west herr do an inspection on my 2014 f 350. They were very thorough and did a very good job. They repaired a few things that were required to pass the inspection. I would highly recommend them for any repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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