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(796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Ford Hamburg from DealerRater.

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Love the environment.

Love the environment. If you wait the waiting room has delicious coffee great tv and lots of outlets to do work. Instead of pressuring you to get more work done on your car a friendly email is sent. The staff is kind and answers all your questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The personnel were friendly and professional.

The personnel were friendly and professional. The workers brought my car back to the original way it was when I brought it . Excellent service !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Originally I was given some misinformation about the

Originally I was given some misinformation about the service I needed, but Corey was able to right the wrong and I was pleased with the outcome and service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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All is good.

All is good. Will keep coming back. Lounge is comfortable. Gives Me time to read. Nice folks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Joe is a true professional at the truck service desk.

Joe is a true professional at the truck service desk. His knowledge and his ability to listen to the customers needs and concerns without using the typical excuse "they all perform like that "answer. Joe should be considered for top spot in that service department he has kept my business van working smoothly for over 10 years now He's one of a kind "the best never rest"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They were great, very helpful.

They were great, very helpful. Had a new car the next day, love them and my new Ford Bronco

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealership was very accommodating with my work schedule

Dealership was very accommodating with my work schedule change and allowed me to drop my car off at a later time than scheduled. Oil change and tire rotation done and I was recommended services for a coolant flush, in total all only took about 3 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly personnel helpful and fast service I'm bringing

Friendly personnel helpful and fast service I'm bringing my car for service to West Herr Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Professional, efficient service.

Professional, efficient service. Helpful,knowledgeable and courteous. New battery installed efficiently. Thank you for your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Had a great experience at Quick lane, they finished my

Had a great experience at Quick lane, they finished my car inspection and oil change fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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