Lagrange Toyota

I could not have had a better first time car buying experience than I had at LaGrange Toyota with Byron Croft's help. I posted an extensive review on cars.com, but will repeat a few key points. I had a perfectly good car (2011 model), but will be travelling extensively and wanted something bigger, like a minivan. I know Toyota is a great car so I started checking models and price on the internet. I called Byron, told him I would be passing thru LaGrange (I live in Alabama) and was interested in the Sienna, and told him that I knew dealer trade in value on my car and had researched prices on the Sienna; that I would not have a lot of time, did not need a new car, and did not want to go back and forth making a deal. When I arrived, Byron had had the Sienna detailed and pulled around to the front, alongside another model he thought I might be interested in for its safety features. I test drove the car, we sat down, he brought me a trade in allowance and price on the van, all of which was in the range of what I wanted (let me be clear...I did not tell him ahead of time what I wanted for trade in or what I was willing to pay for the van). There was one mix up, which was dealt with HONESTLY and favorably and I drove away that evening with a new Toyota Sienna minivan. I have told all my friends about the transaction and LaGrange Toyota has a loyal customer in me. The facilities are lovely...the repair shop looks like the Mercedes plant in Tuscoloosa...so clean you could eat off the floors (don't try this)! The staff are friendly. Most important to me, Byron listened to what I wanted and how I wanted to conduct business. I appreciate that he respected me and dealt honestly with me. No high pressure sales tactics here. Only honest, knowledgeable, respectful people here. Thank you, thank you, thank you.

LaGrange Toyota is, by far, the place to shop for a new Toyota vehicle in West Georgia! Everything about LaGrange Toyota is top notch. I'll start with the staff. Ronnie Barnes will bend over backwards to ensure you have all the information you need on a vehicle to make your decision. He is knowledgeable, patient, professional, courteous, and friendly. I've encountered none better. Kevin Franklin was instrumental in helping us find the vehicle configured the way we wanted. Jeremy Marx made the actual purchase paperwork process seamless, smooth, and "high tech"! Patsy Cloninger took our money, but in the most enjoyable spending encounter ever for us! LaGrange Toyota is a class act and the people make you feel good about being there. The whole purchase experience was remarkable. This is our 2nd purchase of a new vehicle in two years...both from LaGrange Toyota. No doubt about it...our next purchase will be at LaGrange Toyota, too!

We recently purchased a new Toyota Tacoma from LaGrange Toyota. Our salesman, Bobby Sabia, was very helpful and never made us feel pressured at all to buy. We feel that we received a fair deal, and thought that this was a very comfortable transaction. I highly recommend LaGrange Toyota to anyone wanting a hassle free buying experience.

We recently purchased a new Tacoma from LaGrange Toyota, and it was a pain free experience. From the time Bobby Sabia greeted us on the lot til we drove off in our new vehicle, we never felt pressured at all to buy. The dreaded "haggle" that the stereotypical car dealers are known for was actually about 5 minutes and hassle free! Wow! I would highly recommend this dealership to anyone looking to buy a new vehicle.

Everyone I interacted with at LaGrange Toyota was knowledgeable. No high pressure and a fair purchasing process. No annoying media advertising and a strong sense of family among the staff. I have purchased several new vehicles and can honestly say that Gerald McKenna is a true sales professional and provided my wife and I one of our most satisfying purchase experiences.

Wanda was great to work with, very up front and professional

The moment I drove onto the Toyota Dealership I knew I was in a quality establishment. The lot itself was immaculately clean and well laid out. I actually stepped out of my car with excitement and anticipation. This was the fourth dealership I had visited on this particular day and I just instinctively knew that I would not need to visit another one. And guess what? I was right! I had just begun to look at the first vehicle when a young man approached me with an out-stretched hand and a kind smile; he said, ?I?m Gerald McKenna, is there something I can help you with today?? And he sure did. I had a specific need-I needed a vehicle to carry things in and I needed a minimum storage length to accommodate them. I must have looked a bit odd, because I had a big orange tape measure in my hand and was in the process of measuring a truck bed when Gerald arrived. I had my head down into the truck bed and I was stretching out the tape measure when Gerald first greeted me. I felt a little presumptuous and embarrassed but Gerald made me feel right at home and even helped me with my quest. In fact he went further and educated me on how to tell a bed length without a tape measure. How about that! I was determined not to buy on the first day because I like to mull over the various choices and dealerships I encounter on my initial research, which typically takes me three or four days. This is the process I have always used when making such a large financial investment. Gerald McKenna was the face of Toyota to me on that first day; I say this because upon reflection all the other sales associates at the other dealerships that I had visited earlier, came across as guys who just worked there. Not only that, but they couldn?t answer my questions without asking a manager first. This is something that I personally detest because it makes me feel like I?m being artfully ?baited?! Gerald, on the other hand, seemed to be a truly empowered Toyota representative with the knowledge and ability to answer my questions. It was this that drew me back the following day. In the end, after 24 hours of consideration, I chose an SUV instead of a truck; because I realized that it would best accommodate all my needs. I didn?t come to this decision by myself; Gerald helped me during the consideration period, by texting back and forth with me as I asked him numerous questions. He answered every one of them. This step was key, because I was able, from the comfort of my own home, to get the vital knowledge I needed to make an informed decision. When I arrived back the next day at Toyota I had already decided to buy and I knew exactly what I was going to buy. During the actual sale, I felt confident that I had decided wisely and Gerald took me through the sales process with competence and ease. He was also diligent to go through all the various steps to make sure I understood the vehicle?s attributes. He explained Toyota?s great maintenance program to me, as well as reviewed the impressive electronic features on my new car. Gerald?s easy demeanor put me at ease and I felt that he was my advocate, rather than a guy making a sale. Afterwards, on the way to pick up the car, he gave me a guided tour around the Toyota facility, which was very impressive. I really liked how he stayed with me up to the very last moment. I drove away with a smile on my face and I could see him waving at me in the rear view mirror. That?s not just a sales person, that?s someone who really cares about his customer?s satisfaction. In summary, I would say that Gerald McKenna is a great salesperson, a professional, the Toyota Dealership is world class, and of course, the ultimate goal of the quest, my beautiful new Toyota, is truly awesome! I would certainly recommend this dealership to anyone looking for a vehicle. Ronnie

The moment I drove onto the Toyota Dealership I knew I was in a quality establishment. The lot itself was immaculately clean and well laid out. I actually stepped out of my car with excitement and anticipation. This was the fourth dealership I had visited on this particular day and I just instinctively knew that I would not need to visit another one. And guess what? I was right! I had just begun to look at the first vehicle when a young man approached me with an out-stretched hand and a kind smile; he said, “I’m Gerald McKenna, is there something I can help you with today”? And he sure did. I had a specific need-I needed a vehicle to carry things in and I needed a minimum storage length to accommodate them. I must have looked a bit odd, because I had a big orange tape measure in my hand and was in the process of measuring a truck bed when Gerald arrived. I had my head down into the truck bed and I was stretching out the tape measure when Gerald first greeted me. I felt a little presumptuous and embarrassed but Gerald made me feel right at home and even helped me with my quest. In fact he went further and educated me on how to tell a bed length without a tape measure. How about that! I was determined not to buy on the first day because I like to mull over the various choices and dealerships I encounter on my initial research, which typically takes me three days. This is the process I have always used when making such a large financial investment. Gerald McKenna was the face of Toyota to me on that first day; I say this because upon reflection all the other sales associates at the other dealerships that I had visited earlier, came across as guys who just worked there. Not only that, but they couldn’t answer my questions without asking a manager first. This is something that I personally detest because it makes me feel like I’m being artfully “baited”! Gerald, on the other hand, seemed to be a truly empowered Toyota representative with the knowledge and ability to answer my questions. It was this that drew me back the following day. In the end, after 24 hours of consideration, I chose an SUV instead of a truck; because I realized that it would best accommodate all my needs. I didn’t come to this decision by myself; Gerald helped me during the consideration period, by texting back and forth with me as I asked him numerous questions. He answered every one of them. This step was key, because I was able, from the comfort of my own home, to get the vital knowledge I needed to make an informed decision. When I arrived back the next day at Toyota I had already decided to buy and I knew exactly what I was going to buy. During the actual sale, I felt confident that I had decided wisely and Gerald took me through the sales process with competence and ease. He was also diligent to go through all the various steps to make sure I understood the vehicle’s attributes. He explained Toyota’s great maintenance program to me, as well as reviewed the impressive electronic features on my new car. Gerald’s easy demeanor put me at ease and I felt that he was my advocate, rather than a guy making a sale. Afterwards, on the way to pick up the car, he gave me a guided tour around the Toyota facility, which was very impressive. I really liked how he stayed with me up to the very last moment. I drove away with a smile on my face and I could see him waving at me in the rear view mirror. That’s not just a sales person, that’s someone who really cares about his customer’s satisfaction. In summary, I would say that Gerald McKenna is a great salesperson, a professional, the Toyota Dealership is world class, and of course, the ultimate goal of the quest, my beautiful new Toyota, is truly awesome! I would certainly recommend this dealership to anyone looking for a vehicle. Ronnie

We have just purchased our 5th Toyota from Tillmon Cosper at LaGrange Toyota. We would not buy a car from anywhere else because of the professionalism and friendliness of the employees at LaGrange Toyota. Tillmon Cosper will go above and beyond to find you just the vehicle that you want.

I am a repeat customer at LaGrange Toyota. I drive roughly 50 miles to get there, passing other Toyota dealerships on the way. The salesman, Gerald Mckena did a great job with a video, showing me lots of details about the vehicle I bought. I knew before I got there, that I wanted that truck. I was able to receive a great price as well. I enjoyed dealing with Gerald, as well as the finance department. The service department is top notch as well. it's nice to see such professionalism and service!