Reviews
Customer focused, proactive, knowledgeable, professional.
Customer focused, proactive, knowledgeable, professional. We’ve been customers since 1977 for both sales and service. This service was to replace a camera module and battery. Both done perfectly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty since 1977! We truly appreciate your kind words about our team. It’s always our goal to provide proactive care to keep you on the road. We look forward to serving you again in the future!
The entire crew from the receptionist/cashier to the
The entire crew from the receptionist/cashier to the service writers and technicians are all, professional, knowledgable and courteous. We enjoy bring our vehicles to Silveira.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for trusting Silveira with your vehicles! We’re thrilled to hear that our team provided you with a professional and courteous experience. Customer satisfaction is our top priority, and it’s great to know that you enjoy bringing your vehicles to us. We truly appreciate your support and look forward to serving you again in the future!
Dealership is very well versed.
Dealership is very well versed. Service is outstanding and very responsive. Service department calls when vehicle is ready. Well satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, thank you for the 5 stars and your kind words about our service team! Happy to hear we have earned your loyalty. We look forward to seeing you again in the future
Always clean and organized, employees are friendly and
Always clean and organized, employees are friendly and respectful. Easy to schedule service appointments and the job is done on time. Great people and service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re happy to hear that you had a great experience and found our team friendly and helpful. Making service easy and getting the job done right on time is what we strive for. We appreciate your support and look forward to seeing you again!
We’ve been customers of Silveiras since 1977: four new
We’ve been customers of Silveiras since 1977: four new cars and trucks, two used cars, and service. The experience has always been exceptional. The service department is easy to access and schedule on their website and does an excellent job. The service writers are experts and always helpful. There’s a family-owned small business customer service attitude that you just can get at the larger dealerships. The best place in Sonoma County to buy or service a car. Mark is terrific.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your incredible loyalty and support since 1977! We truly appreciate your trust in Silveira and are honored to have been part of your automotive journey for so many years. It’s wonderful to hear that our service department and team members have consistently provided you with the exceptional experience we strive for. As a family-owned dealership, we take great pride in delivering personalized service that makes our customers feel valued, and your kind words mean the world to us. We look forward to continuing to serve you for many more years to come! Best, Silveira GMC
Marc is very conscientious, trustworthy and knowledgeable
Marc is very conscientious, trustworthy and knowledgeable as a service advisor. I enjoy interacting with him when I bring my car in for any kind of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Marc has provided you with the service we strive for. We appreciate your loyalty and look forward to continuing to provide you with excellent care every time you visit.
They took my truck in at the time the appointment time.
They took my truck in at the time the appointment time.Mark was very informative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! Customer satisfaction is our top priority, and we appreciate your kind words. If you ever need anything else, we're here to help!
Marc was very helpful And the service was quick and easy.
Marc was very helpful And the service was quick and easy. The weight was very minimum and the service was great. I would take my truck here anytime thanks for your good service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate you taking the time to leave a review! We're thrilled to hear that Marc provided you with helpful service and that your visit was quick and easy. We strive to make every experience as smooth as possible, and we appreciate your trust in us. We look forward to serving you and your truck again in the future!"
I made an appointment for multiple items: 1.
I made an appointment for multiple items: 1. check my vehicle for an oil leak under warranty which was found during my oil change two weeks ago. Diagnosis: Instead, they gave me another oil change and rotated my tires that were rotated two weeks prior. 2. Sirius will not connect because of suspected leak in antenna. Diagnosis #1: Attempted to troubleshoot Onstar (which I have not subscription and did not need serviced). Turns out my problem is that I need to sign up with Onstar :) - Really? OnStar? They also attempted to troubleshoot my GPS problem (No problem there either- because there was nothing wrong with it and I did not ask for that). Finally, the only solution was to take it to a body shop to find the leak (Really? It's in the antenna and that is why I am here!) I could go on, but when I attempted to bring this up to Marc, he shrugged his shoulders like it was no big deal. Well, my friend, It is a huge deal. Silveira used to have a top-notch crew and a great reputation. I am sorry that your crew is unable to perform anything other than unwanted oil change and I am also sure that continued lack of care on your part will send others elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Marc is always very accommodating we completely trust his
Marc is always very accommodating we completely trust his expertise. We would recommend him to anyone needing their vehicle serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're glad Marc could help and truly appreciate your trust and recommendation. Looking forward to serving you again!