Reviews
Professional service crew with an on time promise and
Professional service crew with an on time promise and great communication skills Happy with the results
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TJ, thank you for taking the time to leave a review and sharing your experience. We're happy to hear we follow through on our delivery and expectations. We look forward to seeing you in again soon!
mac is the best allways there to help the hole service
mac is the best allways there to help the hole service dept is great an hepfull
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review! We're thrilled to hear we took good care of you and got you back on the road. Thank you for your loyalty to Silveira's!
I think Marc is great.
I think Marc is great. And I will always give him a good review. My frustration is that you now charge a 3% fee for using a credit card and we are not told that before we pay. I would not have even know had I not seen the sticker on the desk. I feel that is shady. I would have had cash available to pay. And, I should mention, I’m paying with a GM credit card.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adrianne, Thank you for continuing to give us a 5 star regardless of your issue you had with the credit fee. I have personally made sure we have our flyers are up and alive for people to see. Thank you for bringing this to my attention. We look forward to seeing you in and thank you again for taking the time to leave a review!
Very nice and professional people.
Very nice and professional people. I go to Healdsberg instead of Santa Rosa because the other dealership service writer was very rude to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review and for the 5 stars. We're sorry to hear that service writers have been rude in the past, but we're happy to hear we are picking up the slack! Thank you for sharing your experience and for your loyalty to us.
I was in for the Trailer Brake recall: I had those brakes
I was in for the Trailer Brake recall: I had those brakes fail on me on a steep grade south of Barstow! Thanks, GM, for an experience that scared my better half and had me rattled. The Silveira crew was a well oiled machine: took my LB crewcab in and loaned me a 1/2 ton with the Baby Duramax, cool!! A chance to drive that motor that we've been curious about; I saw the badge on a Suburban a year ago. It was nothing like the 2006 LBZ I owned, 3 trucks back. I got my one-ton the next morning with 3 recalls done, had to back and fill to get around the shop-- this is a busy dealership because they are good, and have been on that location for decades. Their good reputation is earned still.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Paul, first off we're glad to hear you got out of that situation safely. Thank you for the glowing review and for sharing your experience. Good to know we're doing something right! Thank you for your loyalty to Silveiras, and we look forward to serving you many more years.
Easy to pull up to the service center and get quickly
Easy to pull up to the service center and get quickly helped from the service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Weston, thank you for taking the time to leave a review, we appreciate the 5 stars! Glad to hear our team takes care of you when you get to our shop. We look forward to seeing you again!
Marc and the Silveira service department have been great
Marc and the Silveira service department have been great to work with over the years. I had a bit of trouble scheduling my truck for recall repairs, but once I got there the service and responsiveness were excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, Thank you for sharing your experience with us. Marc and the rest of our team is excellent and we're happy to hear it from you. Thank you for your loyalty to Silveira's, we appreciate you!
I purchased my vehicle here and I have had all my
I purchased my vehicle here and I have had all my service's completed at the dealership and have parse for everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Larry, We are so happy to hear that you've been such a loyal customer to us! Thank you for business and we hope to continue seeing you in our store. Until next time!
Silvera, is an awesome dealership in my experience.
Silvera, is an awesome dealership in my experience. They stood 100% behind their product and have gone above and beyond what other dealerships would do in my opinion Mark a Awesome service manager
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Ron, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had such a positive experience with us. Ensuring that our customers feel supported and valued is always top priority, and it's fantastic to know that you felt we went above and beyond for you. We greatly appreciate your trust in us and look forward to continuing to provide exceptional service.
I'm from out of the area and I worked with Joe Reid,
I'm from out of the area and I worked with Joe Reid, Responsive, timely and he went to work for me. I shopped around a lot for the right car and I did find Joe was my favorite sales person to deal with. He provided me with multiple options and estimates. I did find a car much closer in the end but I still like to thank Joe Reid for your service and keep up the good work.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your experience with us, and for your kind words about our newest salesperson Joe! We're delighted to hear that he provided you with excellent service, and we appreciate your acknowledgment of his responsiveness and dedication. Although you found a car closer to home, we truly value the opportunity to have assisted you during your car search. Congratulations on the new car!