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Flow Chevrolet, Buick, GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (96 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Flow Chevrolet, Buick, GMC from DealerRater.

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Rick was very kind, helpful, and charismatic?

Rick was very kind, helpful, and charismatic? as always. The service tech that worked on my car sent videos to update me and made sure I was pleased before I left. Always happy with GMC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Don't Trust GMC service Dept.

The service department lies to you about your vehicle to the point ut caused my engine to fail and now I am stuck with car note but a vehicle not working. DO NOT TAKE YOUR VEHICLE THERE FOR SERVICE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Venjamin wherey, Thank you for taking the time to provide a review. I sincerely apologize that your experience was not a positive one. We are having trouble looking you up in our systems, so please give me a call when you're next available. I'd appreciate the opportunity to turn this visit into a more positive experience. Respectfully, Robbie Casper Service Director 336-760-7095 ext 22226

Service department was not honest

Do not go to this service department. I went in for a key fob issue that was unresolved and they charged me 70.00 for nothing. They opened up my hood and put my car up on the rack and told me I had 11% oil and had an oil leak along with other issues. Took car to another reputable mechanic and I had 70% oil, no leak, and no other issues. I am due to buy a new car in the near future. I will not do business with any flow dealership ever again. Learned my lesson the hard way. I requested a call from them and was never called back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

JCP, Please give me a call at your earliest convenience. We are having trouble looking you up, but would appreciate the opportunity to discuss this visit with you. Respectfully, Robbie Casper Service Director 336-760-7095 ext 22226

Ripoff!

Ordered a power steering pump online from them for my Cadillac SRX and it never showed up! FEDX tracking number only worked part of the time and when it finally did work, it said it was arriving early. Next notification was that the sender (Flow) asked it be returned. No signature was ever required, I even got notification it was delivered finally, at FLOW CHEVROLET! E-mailed to request whereabouts and crickets. Never doing business with them again!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kevin, I sincerely apologize that your experience was less than exceptional. Unfortunately, we are having trouble finding you in our system without your last name, phone, email, or order number. Please give me a call at your earliest convenience and I would appreciate the opportunity to discuss what may have gone wrong here. Thank you for your patience with us. Respectfully, Robbie Casper Service Director 336-760-7095 ext 22226

STAY AWAY !!!!!!

Worst place i have ever bought from !!!! bought parts online. Nothing ever shipped !!!!! customer service SUCKS! no one will call you back, no return emails. when you do get a hold of someone they hang up on you !!! THIS PLACE IS AN ABSOLUTE JOKE !!!! DO NOT BUY A THING FROM THEM !!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

James, We sincerely apologize for the inconvenience. Our records show that the parts have been shipped from our distribution center. If you do not receive your parts within 7 business days please reach out to us again. Thank you for your business.

Not pleased with customer service

The experience was not so good customer service was not up to par. And the wait time for service was extremely to long. But the diagnostic was accomplished.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

RW, Thank you for taking the time to speak with me about your concerns, should you have any further questions or concerns in the future please do not hesitate to reach out to me directly at 336-760-7000 Robbie Casper

dominospeanutblue@yahoo.com

Amazing as usual! Never had a bad experience at FLOW GM

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jahkeelah, we sincerely appreciate you taking the time to leave us with a high rating here at Flow GM Auto Center of Winston-Salem. Thank you for allowing us to serve you ! - Hannah, Flow Team Member

2017 Buick Envision

I purchased a used car from Flow of Greensboro and worked with Stephen Burton (2017 Buick Envision). He was such a delight to work with and his customer service skills are excellent. If I was to ever purchase another car for Flow of Greensboro it would be Stephen whom I would want to work. He made my purchase effortless during and after the journey. You have a gem of an employee.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Nice dealership as dealerships go. Friendly Knowledgeable sales staff. Purchased a new car for my daughter, it was a great experience. Even though I wad the purchaser, the sales staff explained everything to my daughter about the car. I will buy again from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2019 Chevy 2500 HD

Talked to sales all week to purchase new truck, had cash in hand. They sent me several emails on price, then drove 3 hours to find out when we got there and talking to dishonest Jeff, he increased price of truck $7000.00 and told us he made a mistake. I won't go back there again! Bad customer skills! Be advised Flow Chevrolet is a dishonest dealership and should never dealing with public!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Doug, We are disappointed to hear that you did not have a more positive experience with us at Flow GM Auto Center of Winston-Salem. Please reach out to us at (336) 760-7000 when you can so we can address this situation directly. Thanks, Flow GM Auto Center