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Valerie Benton Smith is definitely the go to Sales Consultant for your car buying needs. She is very professional, knowledgeable, and courteous! The complimentary services are outstanding!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Repairs to 2007 Cadillac DTS
The service manager was very considerate and helpful ... I told him I have to put my trust in him to tell me the truth .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ms. Cockerham, Thank you for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Robbie Casper Service Director, Flow GM Auto Center
Flow GMC service
Hard to get and appointment when you need it that day. You have to talk to a person who is not even at the dealership. I would prefer to talk directly to the service department at the Dealership. Prices for service seem to be on the high side also.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Forrest, We truly appreciate your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Regards, Robbie Casper Service Director, Flow GM Auto Center
Some thing wrong here
Mileage: 49,092 Engine: 4.7L V8 32V GDI DOHC Twin Turbo Transmission: 7-Speed Automatic Drivetrain: AWD VIN: WDDHF9BB8DA664881 Stock: SA22491 This dealer shown this one on Cars.com but it does not show that car in their inventory. What is going on here?
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Leo Ho, Thank you for bringing this to our attention. It appears that the Cars.com link is sending you to the incorrect website. Here's the link to view the vehicle on the flowauto.com site: http://www.google.com/url?q=http%3A%2F%2Fwww.flowauto.com%2Fcardetails.aspx%3FcarID%3D448147&sa=D&sntz=1&usg=AFQjCNF8mKF37wvMbSmLP3phh_Ed9ixIhQ Please reach out to me directly if I can be of further assistance. Best, Greg Bodoh General Manager, Flow Pre-Owned Center (336) 283-4678 or (888) 482-2491 gbodoh@flowauto.com
Superior Service
I presented Flow Cadillac in Winston-Salem service center with a very unusual noise problem in my 2014 Cadillac SRX. At first, it had us all confused, but the service manager and the service writer went beyond the call of duty to diagnose the problem which really wasn't a problem at all. I was very pleased with the concern by the staff to correct my issues. This is one of the best auto repair service centers I have ever been to!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jerry, Your wonderful feedback and rating mean a lot to us and we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best, Robbie Casper Service Director, Flow GM Auto Center
Rita?s Experience
The end result was good. The initial service customer service experience was unpleasant. I have been assured that has been addressed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rita , Your satisfaction is our top priority and we appreciate you taking the time to leave us this feedback. Feel free to reach out to me directly should you need anything in the future. Have a wonderful day! Regards, Robbie Casper Service Director, Flow GM Auto Center (336) 760-7000 or rcasper@flowauto.com
2015 Chevy Malibu/Stratford Rd Winston Salem NC
I am aways greeted with a smile and kindness its as if they have known you for a long time. So friendly and professional!! They listened to everything I had to say and gave me the best recommendations and all the help i needed and then some. I can't say enough
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karla, Thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Flow GM Auto Center of Winston-Salem! Regards, J Smith Executive General Manager, Flow GM Auto Center
Melinda
Flow GM was great everyone gets a ? I would tell my family to go to Flow to get a Car !!!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melinda, We are so pleased you enjoyed your visit to Flow GM Auto Center of Winston-Salem! Thanks for the great review! Best, J Smith Executive General Manager, Flow GM Auto Center
OI CHANGE
service good, people nice , paying for paper work isn't agood thing! Over two acres of buildings and cars, come on people!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change for my Sonic
Always an easy process to make an appt, have the appt quickly and have them do an excellent job. Love being able to pick an appointment on line and to set up transportation to my office!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan Main Charlillo, Thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Flow GM Auto Center of Winston-Salem! Best, Robbie Casper Service Director, Flow GM Auto Center