Flow Chevrolet, Buick, GMC

Seatbelt sensor beeps for no apparent reason. First time we took it to be checked couldn’t replicate sensor reading. We took it 8/12 same thing it just keeps beeping for no apparent reason. The reading on the sensor says check seatbelt which service rep saw and took a picture. The truck was driven only in the parking lot and they couldn’t replicate. One person said we should trade and buy a new truck. The truck is under warranty. We told service if man made it man can fix it. Needless to say nothing has been done , or checked. I felt like we were just an inconvenience for them.

I cannot say enough wonderful things about Flow Buick GMC in Winston-Salem and the incredible team that helped me during a very stressful time. I had driven from Newport News, Virginia, to Winston-Salem after learning that my father had suffered a mild stroke. While I was on the road, I also received the devastating news that a close friend had experienced a heart attack. As if that wasn't enough, as soon as I arrived in town, my car began overheating. I called Flow Buick GMC, and Rick immediately told me to come in and assured me they would do everything they could to help. About an hour and a half later, I arrived at the dealership, where Kasey greeted me with genuine compassion. She listened to everything I was going through, shared in my concern, offered comforting words, and even gave me a hug. That simple act of kindness meant more than she could possibly know. Kasey explained that because it was late in the day and the dealership would be closed for the upcoming July 4th holiday weekend, there was a chance my vehicle might not be diagnosed or repaired before closing. This added to my stress as I would have had to rent a car for my drive back home to VA. Despite the time constraints, the service team worked diligently and got my car repaired before the dealership closed. To top it off, they even gave my car a complimentary wash. In a world where exceptional customer service can be hard to find, the team at Flow Buick GMC reminded me that kindness, compassion, and professionalism still exist. They didn't just fix my car—they lifted an enormous burden from my shoulders during a time of overwhelming stress. Thank you to Rick, Kasey, and the entire service team for your empathy, urgency, and outstanding care. I will never forget your kindness and will gladly recommend Flow Buick GMC to anyone looking for a dealership that truly cares about its customers.

Went in today to look at Diesel Trucks. I am a repeat customer with The Flow Company. Salesman would not let me look inside without giving him my NCDL's. Will not be buying here. Can't believe Mr.Flow allows this mess.

I had a great experience here. Everyone was patient, understanding, and helpful. Highly recommend this dealership to everyone.

Patrick was great in helping us with our purchase of our new Silverado 1500! Highly recommend him to anyone!

I see in the reviews that I'm not the only one who experienced a low price, high discount vehicle but with hidden add-ons! Flow is a snake. It took six days for someone at Flow Chevy to actually help me. The initial correspondence with Samuel was confusing and lacked attention. Alicia was polite and professional via email, The advertised price looked too good to be true—and it was. The online listing failed to disclose several Flow add-ons, including the Flow Shield Package, Flow Total Protection Package, and assist steps, all of which significantly inflated the final price. These were not optional, and none were clearly included in the advertised number, only after they put the numbers together. On top of that, my trade-in was valued below market. Carmax even understood that and offered me $7k more. When I questioned Flow the low offer, I was told: “You are getting $39k for your trade plus the $1,000 rebate for trade assistance and the $2,000 discount for upgrade assistance, so you are getting around $42k for your trade.” This explanation is misleading. Incentives are meant to benefit the customer—not be used to mask a lower trade-in value or make the numbers look better on paper. Using rebates to offset an underpriced trade is not transparent and is not how fair deals are done. Overall, the experience was slow, unclear, and disappointing. I expected straightforward pricing and honest communication—especially when buying a high-end truck—but instead got hidden add-ons and creative math.

This dealership was very shady with their pricing and the offers they give on vehicle trade-ins they came back apparently, after they said, I was denied by all their banks, but did not have any pricing to show me or what they were giving me for my vehicle. I dealt with Lindsay for the sales part, but the finance manager came to the desk only with a paper to show my credit score and nothing else once they gave me this information. They got up and walked away like I was garbage. I drove an hour and 20 minutes to be there for 30 minutes with being disrespected and not giving any kind of information about why or pricing just a big waste of time

Based on my experience with Flow in Winston Salem, they lower there price with a “soft discount online” only to get you in the door to waste your time and tack on additional fees that NO ONE ELSE HAS DONE. Shady to say the least.

Lance Godfrey was so professional, courteous, and excellent in explaining everything. We will be back and want to see Lance for our next car!

Troy sold me my truck and was a really great down to earth man. He answered all my questions that I had with the vehicle. It was Memorial Day weekend and the detail shop was closing but since I was out of town, they detailed it and got it ready quick because they knew I had to leave town. I really enjoyed the honesty and attitudes of everyone there, but Troy is the best if your looking for a vehicle Troy is the guy to talk to!!