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The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a free... tire my tire sensors started going off. I was on the other side of town by this time and so went to that Chevy dealership. They said they probably forgot to recalibrate my tires sensors. He used this thing and taduh all was fine. 15 minutes later it happened again. I called GMC Flow dealership to tell them what happened and I needed it fixed. I got a returned call from Josh what said that it was my tire censor battery was dying/died and said it was something they weren’t responsible for. My argument of course was that this censor didn’t start going off until they rotated my tires. He got fussy and wasn’t taking my responsibility for what happened and wasn’t going to do anything about it. I don’t care if that battery was going to go out eventually we’ll never know if it would of done so if I hadn’t gotten my tires rotated. So now I have to pay it the nose to get those bloody batteries changed or listen to that xxxx singing noise! Thanks for nothing and your god awful customer service!
Hello, thank you for the review. We regret to hear your vehicle is still having issues. Please contact us at (336) 937-9049 so we can work with you to... make this right. We look forward to hearing from you.
went in for car service on my 2013 Equinox and looked around in show room and found a great sales lady . Mercy Ramirez-Newsom who was awesome to work... with . She was not pushy and worked with me with finances through GM . Also worked with me with color and price .
It is great to hear everything was done quickly and to your satisfaction! We certainly value your business. Have a great day!
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes... had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
Purchased: 2018 GMC Sierra SLT A BIG Thank You to my Sales”lady” Beth Vogler. This was the best Automobile buying experience I have ever had. The entire... experience from test drive, through to deliver and including the paper work was easy. Russ Cox (Sales Manager) and Chris Gagnon (Finance Manager) made the purchase effortless for the customer and were truly a joy to work with. The whole team addressed any concerns I had without making me feel as if I was asking too much or being difficult, and trust me I can be difficult (ask my wife). I will definitely recommend all my family and friends to this dealership and to meet this team. Thanks again Beth, Chris, and Russ, and I wish you all the best.
Took my car in to have a recalled part replaced. Took them 2.5 hours for a job they told me would take 1 hour. They also performed an inspection and found... that my front brakes needed replaced. This wasn't surprising so I decided to let them do the work same day since they told me they had the parts and the availability. Waited an additional 1.5 hours before they came and informed me that they did NOT actually have the parts and had quoted me the wrong price. At least a friendly shuttle driver took me home so I can try to accomplish something with this entire wasted day. Still waiting on a repaired car and an accurate quote.... Can't speak to the sales side of the business, but I would avoid the service department.
I'm disappointed to hear that you did not have a more positive experience with us at Flow GM Auto Center. I would like the opportunity to speak with y...ou in more detail regarding this matter. Please reach out to me directly at (336) 760-7000. I look forward to hearing from you. Best regards, Robbie Casper Service Director, Flow GM Auto Center
Felt welcomed and valued will always recommend. In a time where customer service is not a top priority that is not the case here friendly and respectful.
Hi Mike, We strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. Please don't hesitate to... reach out to us if there's anything more we can do! Best, Moyer "J" Smith, Jr. Executive General Manager, Flow GM Auto Center
Valerie Benton Smith is a phenomenal business leader in our community. She ensured I had an unforgettable and amazing experience at FlowCadillac! Thank... You Valerie for being who you are!!
Marviette A Usher, thank you so much for the positive review!
Valerie Benton Smith is definitely the go to Sales Consultant for your car buying needs. She is very professional, knowledgeable, and courteous! The... complimentary services are outstanding!
The service manager was very considerate and helpful ... I told him I have to put my trust in him to tell me the truth .
Ms. Cockerham, Thank you for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are mo...re than happy to help! Regards, Robbie Casper Service Director, Flow GM Auto Center
Hard to get and appointment when you need it that day. You have to talk to a person who is not even at the dealership. I would prefer to talk directly... to the service department at the Dealership. Prices for service seem to be on the high side also.
Forrest, We truly appreciate your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider u...s again in the future. Regards, Robbie Casper Service Director, Flow GM Auto Center