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Mercedes-Benz of Pembroke Pines

(1,722 reviews)
Visit Mercedes-Benz of Pembroke Pines
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (888) 817-4717 (888) 817-4717
Used (888) 567-6437 (888) 567-6437
Service (888) 356-7210 (888) 356-7210

Reviews

(1,722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Pembroke Pines from DealerRater.

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Great dealership and staff work well together and made it

Great dealership and staff work well together and made it a very pleasant experience. Thank you 🙏 to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I like the customer service.

I like the customer service. My problem with the Brand is that this is my third case in 3 different mercedes(C250,C300&ML320)that i had the steering wheel locked and the repair is around $3,000.00 How MB could not solve this problem in 20 years?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Felix, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Great Service!

Great Service! Maurico is always diligent and knowledgeable to give the best experience during the process of bring the car for service. It is a pleasure to deal with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

Joshua took care of me with professional attitude.

Joshua took care of me with professional attitude. I have been in other Mercedes dealer but nothing to compare, you are the most professional one! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Feel free to stop by if you ever need any more help.

Excellent service by Joseph he worked with me for the

Excellent service by Joseph he worked with me for the best deals for my budget

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cassy, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Great experience with Melvin Haynes.

Great experience with Melvin Haynes. Excellent service! Kind and knowledgeable. Service was done timely and communication was clear and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

My service Advisor has been for over Stephen Douglas for

My service Advisor has been for over Stephen Douglas for over 5 years. I'm extremely satisfy with his service: he is a good listener, he always returns calls or txt, he explains what's necessary to clarify with precision and to the point. He seems very knowledgable of cars, parts, functioning, and process in the service area. He is honest, kind and professional. I would not change my service advisory for anybody else. He is a jewel. My husband also is extremely pleased with his service. Thank you for having such an outstanding employee!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Maria, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great experience working with Omar.

Great experience working with Omar. He is very focused on customer satisfaction and went the extra mile to overcome some late minute issues. It has been the faster lease renewal I had gone thru !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

I came to purchase my vehicle on from another city and

I came to purchase my vehicle on from another city and they had everything ready for me upon arrival. this was my first time purchasing a car on my own, and everyone was very helpful and accommodating- both the sales associate who helped me and the advisor. My only discrepancy is that they didn’t have a big bow to put on the car after it was purchased haha!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Service center associate Yasmany lacks customer service.

Service center associate Yasmany lacks customer service. I started with Yasmany and a different guy sent a text to pick up my car. I called to get transportation to pick up my car and was told that the service advisor and the service manager is busy.The receptionist said there was no one to provide a link for an Uber. I recommend going elsewhere for vehicle service, not Mercedes Pembroke Pines.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.