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INFINITI of Tacoma

(403 reviews)
Visit INFINITI of Tacoma
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil change

Brought my car in for its first oil change and they washed it and vacuumed it out! It was so nice! Thank you for the great customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great sales experience on my new Infiniti purchase with...

Great sales experience on my new Infiniti purchase with trade in. Al is easy to work with, very knowledgeable, and exceeded my expectations on my new Infiniti purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Premium service and other maintenance

The service rep (Oscar) was very helpful and courteous. The price for replacing my tires was more expensive than going to shops that are specialized in replacing tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer

I had a great experience with Carrie. She was fast, stayed in communication with me until vechicle was ready. Let me know what needed to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Maintenance

Brought my Q50 in for a oil change and noticed i need a tire rotation and before i new it Brandon ,said your all done Thank you Brandon for a wonderful experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Regular maintenance

Brought my car in for regular maintenance was greeted right away, treated well. My husband bought a car while we were there. The Manager , Service department and sales staff are awesome! Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my new Infiniti Qx70

They were awesome and took care of everything for me. They even drove all the way to west Seattle in rush hour traffic to bring me paperwork

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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R Benman

Excellent all around, Excellent experience. I was presently Surprised by the level of attention that I received. From sales to management to service, everyone send genuine and attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Regular maintenance

Was greeted quickly, had a great interaction with Brandon . It was quick and easy within an hour for an oil change and car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New Brakes and Oil Change

Infinity of Tacoma is a top notch dealership. I’ve had nothing but great experiences in dealing with them and they have very helpful and friendly staff and sales. Their service department is awesome and Oscar and Brandon always take care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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