Reviews
Great service
Global has always serviced my car. Whether for routine maintenance or problems they have always taken care of me and gone above and beyond to make sure I was happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best experience ever
Best experience I had buying a car. Really satisfied with everything. Keep the good work.. They really work to get me in the price range that i was looking for, and the did it..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
BMW tire replacement
I recently got a nail in my tire and went to the dealership to replace it. I had purchased CarePlus for the tires and my service tech Ryan helped to get the process completed while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jocelyn, We are so glad that you enjoyed your visit with us! Thank you for your kind words bout Ryan and we look forward to doing business with you again soon! -Your Global Imports BMW team
Global BMW
Global BMW installed a driver side airbag retrofit in my 2007 X-3 per BMW's recall. Global secured the parts for me, emailed reminders of my appointment, checked me in in a friendly, efficient manner, completed the work in less time than estimated and provided a complimentary car wash. Obviously, I was very happy with their service standards.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stephanie, We sincerely appreciate your feedback on the excellent service you received! Thank you for the great? review and we hope you have a wonderful day! -Your Global Imports BMW team
Fantastic Experience ... Easy & Quick !!!!
Excellent ... I love visiting this dealership ... the staff is always nice - they speak and are very accommodating!!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robbin, Thank you for your feedback! We are so glad that you enjoyed your visit and we hope you have a wonderful? day! -Your Global Imports BMW team
Rear break replacement
Deficient repair process and low quality replacement parts.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stanley, We sincerely apologize that you were not satisfied with the repair performed on your vehicle and we would love to speak with you directly in order to rectify this situation. Please call our Service Director, Erik Mestre, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Informational
My experience there was very informational, Erin was very knowledgeable and was helpful in any questions I had. When the overall check up was over Erin came and spoke with me about what was found, she was very educated on the issue. My only complaint, which has nothing to do with my interaction with Erin, is that they could not find my car. One of the guys had said maybe it was labeled incorrectly. Maybe they could come up with a better system when doing services and washing cars for individuals who opt to have their car washed. Overall my experience was good, the lobby was clean and quiet , I was able to do homework while connected to their wifi.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Excellent service for Bmw for routine maintenance and regular service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, We are so glad that you enjoyed your? visit with us! Thank you for your feedback and we look forward to seeing you again soon! -Your Global Imports BMW team
False Diagnostics
I paid $150 for diagnostics on my 2005 BMW X.3 3.0 . I was told that my intake boot I needed an valve cover seal and a flash. The intake boot was incorrect that was a brand-new intake to put on in May 2016 I replace the valve cover seal and the flash wasn't even needed. Needless to say none of these diagnosis was the cause of my check engine light. It had been discovered that my MAF sensor was the cause of my check engine light . Since having this repaired on my own I find it Global Imports Bmw was of no help to me for the $150 if they were paid
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Renee, Thank you for taking time out of your day to review us and comment on the poor service you received and communication regarding your diagnostics test. We would love to speak with you directly in order to rectify this situation. Please call our Service Director, Erik Mestre, at 770.951.2697 at your earliest convenience. We look forward to hearing from you. -Your Global Imports BMW team
Koebbe X5 service
Great service on our 2012 x5. We have two BMW's and continue to receive great service on both!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carl, We are so glad that you enjoyed your visit with us! Thank you for your feedback and we look forward to seeing you again soon! -Your Global Imports BMW team