Reviews
Bad communication and no follow through
As an out of state buyer I requested extra info on a car. The initial contact was good with Eleanor who assigns sales agents. After that it was xxxx poor with Carlos. I even followed up myself but a week later no detail info has been provided. This is not how you sell a 60k car!
- Customer service 2.0
- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Alex, thank you for leaving feedback about your experience with our team at Jim Ellis Hyundai. We take every review seriously and work tirelessly to provide great service and value to our customers. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (770) 454-6789.
Great experience with this dealership.
Great experience with this dealership. Teamwork was excellent. My salesman, Hamilton, was the perfect blend of being knowledgeable without being pushy, and was easy to work with and very accommodating and pleasant. You can tell that there’s solid leadership at the top of this group because every encounter I had with the different folks here, from Hamilton to other salesmen to front desk staff and even the cleaning people, you saw the same level of service and intentional emphasis on the customer and focus on their needs. Kudos to the leadership team for creating that kind of culture and environment at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Danny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Ramtin was great!
Ramtin was great! He was very kind and helpful and helped us to close the deal
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hadas, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!
Parker was fabulous.
Parker was fabulous. I will absolutely buy my future vehicle from Parker because of house awesome and simple he made the process for me. I was in training so I could sporadically text him and arrange a time to come see and buy the car. Him and Jacob in finance stayed over 2 hours past closing on a Friday night to finish up my purchase. They were so sweet and even when I went back because I had a small issue on my window tint Dan was also fabulous in getting it fixed quickly and smoothly. I cannot rave enough on Parker and how great he is. He even picked me up from the Marta station in the car I was wanting to buy and I did the test drive back to the dealer.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kristina_cone, thank you for your kind words and congratulations on your new vehicle! We can't wait to see you again, have a great day.
My dealer, TJ, gave me careful consideration from my
My dealer, TJ, gave me careful consideration from my first visit to completing the contract. I'm so happy to sign a contract that I like.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Seungmok, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Thank you so much~ TJ~!
Bought our family car Hyundai Palicade Calligraphy AWD
Bought our family car Hyundai Palicade Calligraphy AWD here Sale Consultant Major was so helpful and explain all things about our car. Highly recommend Sale Consultant Major. He was so patient and listen to our requirements and provided best deal available. Thank you.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sb, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!
Had a great experience.
Had a great experience. They were very helpful and Parker was excellent. Would buy here again.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, April! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for the positive feedback, and we hope that you have a great day!
Everyone was professional!
Everyone was professional! Best dealership I ever been too definitely would recommend others to come to this location!Thank You!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Lenagreenelele2007, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Major was my salesman - He went above and beyond to meet
Major was my salesman - He went above and beyond to meet my every request & made the entire process extreamly seamless. If you go to Jim Ellis Hyundai, ask for Major and thank me later!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jacobrblackstone, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Major was the best sales rep.
Major was the best sales rep. He made the process super quick and easy. If you need to buy a car please do yourself a favor and go see Major because he will definitely take great care of you and you will never be disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Noor, thank you for your kind words and congratulations on your new vehicle! We can't wait to see you again, have a great day.