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Automax of Brevard

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (93 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (93 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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No customer service.

I have a very busy schedule and I emailed them about buying two cars for my teenagers. I only asked about the miles on the two cars that I found on the web site. They replied back that the salesperson that handled these cars was not it and asked me to call. I decided to call and I guess they were busy so I left my name and number. I received no return call. I don't know if they sold the cars because they didn't even take the time to contact me. Not sure who is running this place but customer service should be #1 priority. How hard is it to call someone back? Other places will call you back and try to earn your business this dealership could care less. Save your time and money go somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Beware!

I stopped into this car lot after looking at their webpage. The first guy I talked to seemed polite, when I said I was looking for a couple trucks I saw we walked over to the main office to see the person I would assume is in charge. I mentioned the two what I thought were the nicest trucks they had advertise, are what I wanted to look at and they looked stunned. They had no idea what I was talking about. On their website they must of had at least 10 dodge ram trucks on there and I think I saw one on the lot. What I did see there was pretty ratty looking. As far as the other reviews on here, I don't believe them for a second. Nine 5 star reviews in one day? I think someone needs to do a better job at misleading the public. Wouldn't go back here again, just felt dirty when I left. Good luck buyers.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very polite and up front

Everyone was polite and they gave us the lowest price possible. The process was easy and without drama. Thanks. Manny Palm Bay, FL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very professional and pleasant

They were very professional and pleasant I would purchase from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Everyone was nice

Everyone there was really nice. There were no issues. I appreciate everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Never returned calls.

Attempted via email and phone calls to get information about a vehicle they had listed on their lot. No return calls, no response to emails, not even a "Sorry, it's been sold." Very unprofessional and borderline shady, in my opinion.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Huge Selection

The people were great and they have a huge selection of cars and trucks! If they can't put you in a car, I don't know who can. This was easiest time I've ever had buying a car. I'll be honest, they weren't my first choice, I went to the place next door first and I was so turned off by the experience there that I walked out and right next door to Automax and told them what happened. They took good care of me and gave me everything I asked for! I am telling everyone I know to go there when they need a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I LOVE MY CAR!

I bought a beautiful Mustang from this place and I absolutely love it! I am sooooooo happy I found them!! Reggie did everything he could to get me the deal I wanted and I left a very happy man! I can't wait to take my new car on a road trip and show it off! It is so sweet!! Yes, go there, go there now and tell them I sent you! Henry Drake

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recommend them to everyone!

I don't normally do these things, but they were so nice to me there, I just had to give them a good rating. 5 stars all the way for everyone there! Thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Classic shoved in back falling apart.

Called Sunday Am to inquire if they still had the 1970 Cadillac on the lot? Was put on hold forever finally some guy answered and said they did to which I told him I wouldn't be coming in to see it that day. Drove 100 miles arrive to find many cars crammed on this lot and the Cadillac wedged in the back too tight on drivers side to get the door open and backed up to a wall tight. Both windows on passenger side doors were down and some pathetic excuse for a tarp draped over them and weighed down on the roof by an old radiator. Class act. Pics look good but upon closer inspection the repaint was sloppy and peeling in spots. Guy that helped us if you could call it that was clueless about the car or if it even ran. Upon opening the hood there appeared to be a battery but guy seemed not to really care about starting it. Since it started to rain I let him off the hook and go sit back down. We then headed over to the beach so the drive wasn't a total waste. Perhaps in future when a customer calls about a vehicle and states they are coming in you should have it ready to be shown and started. Sadly for the Cadillac it's going to sit there rotting with water pouring into the open windows ruining the interior further, too bad the dealer does not care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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