Automax of Brevard

Dear 12pak, I am sorry to hear about your experience. I am not sure why you state that you were unable to speak to a salesman. We direct all of our incoming sales calls to a salesman. We are more than happy to provide any information requested on a vehicle over the phone. I am not sure who you spoke to; however, I apologize if you were hung up on. It was most likely an accident at the time that the call was being transferred to a salesman. Again, I am sorry about your bad experience. I assure you that is not how we do business. Thank you, D.F., Owner

Dear Jay, At the time of your email, the salesman that normally responds to online sales leads was out of the office. Our secretary was responding to all online sales leads informing customers of this, requesting that they contact our office to speak to a salesman for additional information on the vehicle of interest. Also, the email that you are referring to may have been an automated email reply sent out to every customer before a salesman gets a chance to reply. Sorry for any inconvenience that this may have caused you. Thank you, D.F., Owner

Dear KM, Sorry to hear about your experience. I assure you that we do not do business that way here at Automax of Brevard. I am unsure who you spoke to; however, the call may have disconnected unintentionally during call transfer. I am sure that your inquiry and contact information was forwarded to a salesman, and I apologize that you did not receive a call back. Again, sorry for any inconvenience. Thank you, D.F., Owner

Dear RileyBH, I am incredibly sorry to hear that you were advised that we had a particular vehicle in stock and then advised that it was sold upon arrival. After speaking to my sales staff it seems that the vehicle was indeed in stock and was sold. I apologize for this as you state that the salesman that you spoke to advised that they would hold the vehicle for you until your arrival. I just want to note that we require a deposit from the customer in order to hold a vehicle. I do not see that a deposit was taken from you in our system. I apologize that our policy was not explained to you over the phone. I am sorry for your inconvenience. Thank you, D.F., Owner

I am sorry to hear about your experience with one of our salesmen. I assure you that we do not do business that way here at Automax of Brevard. Despite being a very busy dealership, our sales staff tries to take the time necessary with each customer over the phone. I am sorry that you felt that you did not receive adequate service over the phone. I apologize for your inconvenience. Thank you, D.F., Owner

Dear Jaybones, I am sorry to hear about your experience with one of our salesmen. I recently hired new sales staff and some are still in training. You may have spoken to one of our new salesman still undergoing training. I am sorry that your call was not connected to a one of our more seasoned salesmen. I apologize for your inconvenience. Thank you, D.F., Owner

Dear Gmoney, I apologize that you were advised that a vehicle was in stock and told that it could not be found upon your arrival. Many of our vehicles are taken off the property to various vendors for detailing, painting, body work, etc., and that could have been the case with this particular vehicle. It seems that the salesman failed to come to me directly regarding this matter. I am unsure which vehicle you inquired about, but if you give me a call at 321-242-1123, I will be able to assist you. I am very sorry for your inconvenience. Thank you, D.F., Owner