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Mercedes-Benz of North Haven

(1,300 reviews)
Visit Mercedes-Benz of North Haven
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2023 state dealer award
View 6 awards
2023 state dealer award 2022 state dealer award 2015 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award
New (203) 902-3814 (203) 902-3814
Used (203) 902-3853 (203) 902-3853
Service (203) 902-4537 (203) 902-4537

Reviews

(1,300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of North Haven from DealerRater.

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Pleasant usually isn’t a word I’d use to describe the car

Pleasant usually isn’t a word I’d use to describe the car buying experience. But that’s what it was working with MB of North Haven. John McNeil was fantastic - knowledgeable, accommodating. People buy from people they like and buying a car from John made the process feel ‘right’.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

It's fantastic to hear that John provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of North Haven! The Team at Mercedes-Benz of North Haven

I recently purchased a car from [and I couldn’t be

I recently purchased a car from [and I couldn’t be happier with the experience! John, my salesperson, was outstanding from start to finish. He was incredibly knowledgeable, patient, and had the car already ready after my 4 hour drive.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Kevin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of North Haven. The Team at Mercedes-Benz of North Haven

Very frendly and helping with all issues arising from

Very frendly and helping with all issues arising from getting familiar with the new car, even after the purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Jhon and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! The Team at Mercedes-Benz of North Haven

Absolutely amazing experience!

Absolutely amazing experience! First time buyer. Thank you John McNeil - the best salesman! You went above and beyond the expectations with your outstanding customer service. Thank you Cassandra and Sonia! No stress, no anxiety. Definitely recommend MB of North Heaven, CT. Thank you John for getting me out of my previous lease with less stress and headache! I have been shopping for a new car since August... Finally my dream came true, thanks to John McNeil (salesman)and Sonia from financial department who fought for me like a lawyer in the court:) I am coming from humble beginnings, came to this country in 2009 and thanks to people like John McNeil and Sonia the dream of hardworking immigrant came true!!! Thank you again guys for making people's dreams come true. Much love, Kurush Saliev, LMT

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kurush: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Mercedes-Benz of North Haven

Went to look at a car .

Went to look at a car . We Sat with John he showed my wife and I a few different cars . We ended up getting a different car than why we went there . And we’re glad we did . Very easy process and my wife loves her new car

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with John here at Mercedes-Benz of North Haven. We appreciate your business and hope to see you again soon! The Team at Mercedes-Benz of North Haven

Really enjoyed working with John Mcneil.

Really enjoyed working with John Mcneil. He was very knowledgeable and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John here at Mercedes-Benz of North Haven. The Team at Mercedes-Benz of North Haven

Great Service Handled my Needs.

Great Service Handled my Needs. Looking forward to my next visit all the service needs were met

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Mercedes-Benz of North Haven

I arrived to be greeted with friendly staff members.

I arrived to be greeted with friendly staff members. My salesman Kamran was great to work with and we were able to work together and get me into a vehicle I am very happy with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this review, Sharon. Our customers are our top priority and your feedback is greatly appreciated! All of us at Mercedes-Benz of North Haven are glad to have you as a customer. The Team at Mercedes-Benz of North Haven

Everyone super friendly.

Everyone super friendly. All staff prompt and professional. Technicians did very comprehensive mechanical/safety review of my well kept 2007 SL550. Very pleased with the service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Mercedes-Benz of North Haven

Very patient.

Very patient. Fair dealing. No nonsense experience. Would highly recommend this dealer. Great car! Well worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Gary, please do not hesitate to let us know. We are always happy to help! The Team at Mercedes-Benz of North Haven