Courtesy Chrysler Jeep Dodge RAM of Tampa

I have bought-All my vehicles ( 2 ) from this dealership. Overall satisfaction to present( 1/11/2024 . Unhappy with last service to my vehicle (1/11/2024 )-Adamo Drive , location.. I am not feeling very happy about my service experience. I took my car in for an oil change, tire rotation and balancing of tire. While being service the undercarriage was damaged , the reason that car slipped off “jack “.The General Service Director/ Manager apologized and told me that replacement parts would be ordered and would be in store by the following week. I am very happy that no one was injured during the mishap that caused the damage to my car. I am disappointed that the accident occurred. This will take time away from my already busy week ahead to get my car fixed.

This is the second time I e vy unhappy about the service the first was a bad diagnosis of my transmission causing me a 4k bill and the last was an incomplete job leaving my dashboard cover on the seat and my glove compartment cover on the floor.because of time restraints I have not filled a complaint. but plan to do so

I purchased my 2023 Jeep Wrangler Willis Sport from Courtesy. The purchase process was ok. My sales person Joe was awesome. The person who checked out my trade in and priced it was dishonest. The finance guy was ok. Now I have taken my jeep in for service twice. First time they took and kept the spare lug nuts. I had to go back complain and demand four new ones. This past service was horrible. The service advisor who I had an appointment with never talked to me. The service advisor who checked me in couldn’t be bothered to talk to me. Advisor never told me the status of my jeep. The text status never worked. I had to go track down the advisor only after I saw my Jeep being parked. Advisor never told me that my Jeep was checked out during service and it was ok. Advisor only communicated about five words to me during my service appointment. I also had to go back and pickup the lug nut key they never returned. I asked for a copy of the paperwork The advisor wouldn’t give me a copy. The service dept had people standing around with tablets in their hand. While I was there in service a customer was complaining about how he was being disrespected only then did I see an advisor talk to a customer. Maybe I should’ve made a scene to have some conversation. I really felt like a number not a customer both times I was there in service. Seems once you but a vehicle here after that your on your own.

Courtesy knows how to treat their customers. Hands down the best experience I’ve had at a dealership.

Mantenimiento de mi carro fue hecho recientemente y me ayudó el señor Alex Hidalgo muy servicial y amable. El servicio del carro fue muy rápido, me fui muy contento. Buen trabajo:)

Tuve la oportunidad de comprar con este excelente dealer, todos muy amables y me fui muy contento con la ayuda de todos. Son los mejores

Truly a great experience, awesome service provided and a friendly, knowledgeable staff. Shawn was great!

Good service friendly knowledgeable staff dependable workmanship and easy to schedule appointments comfortable waiting room

Awesome service, got me back on the road alot sooner than I thought it was going too

Clean and efficient! Service was done well and they communicated throughout the day. My only issue is that pricing seemed to be a bit high for simple maintenance tasks.