Skip to main content

Jim Riehl's Friendly Chrysler-Jeep

(1,603 reviews)
Visit Jim Riehl's Friendly Chrysler-Jeep
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (586) 933-5813 (586) 933-5813
Used (586) 486-3638 (586) 486-3638
Service (586) 486-3629 (586) 486-3629

Reviews

(1,603 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Jeep from DealerRater.

Want to share your experience with this dealership?

Write a review

Josh at Jim Riehl’s responded promptly and answered all

Josh at Jim Riehl’s responded promptly and answered all my questions. He sent me a written quote which matched the advertised price on cars.com and recommended a reliable car transport company for me. He contacted me again a few days later and let me know the car was sold. I was sorry we we unable to buy from Josh, he was prompt, honest and kind…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Jim Brewer was great as usual, and my vehicle was ready

Jim Brewer was great as usual, and my vehicle was ready under the time estimate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Russ Cusumano took care of us when we brought our 2024

Russ Cusumano took care of us when we brought our 2024 Jeep Compass in for service. He was very helpful and explained everything and also had the car taken out for a drive to make sure he understood our complaint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courteous, professional, accurate!

Courteous, professional, accurate! Atmosphere whether in the showroom or service counter is pleasant! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Neil in the service department was very proffesional and

Neil in the service department was very proffesional and helpful and informative and took time to listen to my concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prompt and friendly

Brought my Pacifica in for a scheduled service . Work was performed promptly and correctly. Vehicle was returned clean and was well taken care of. I will continue to use this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

on time and workers very nice and helpful.

on time and workers very nice and helpful. The waiting area is nice too. Been a customer for many years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just had a very pleasant experience purchasing a used

I just had a very pleasant experience purchasing a used Grand Cherokee from Jim Riehl's "Friendly" used car department. My sales rep, Jimmy Oehmke, was very professional and had our vehicle and loan paperwork available for us as soon as we walked in. Jimmy's also a really nice guy and my wife and I enjoyed the time we spent with him. The gentleman that helped us with our loan was also very pleasant. We are very please with how we were treated and we would highly recommend Jim Riehl's Used Cars and Jimmy Oehmke!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Got me in and out.

Got me in and out. Checked and adjusted fluids and pressures. Gave me a full explanation of inspection. Cleaned my vehicle. All in record time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sales manager

Service dept was on top of getting me in and out and also provided loaner. Car was done next morning. the grass is greener on the mountain!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No