Reviews
Noise in car
The technician assigned for my car was great. What I thought was a problem with my car was actually caused by a door opener sliding around in my sunglass holder. He made me feel comfortable with my mistake.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Andy Pack, apack@bobsightkia.com
Great Buying experience
My sales rep Matt Rodecap was super reponsive anytime I reached out I heard back in minutes. He was very knowledgeable and I appreciated his transparency through the whole process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Andy Pack, apack@bobsightkia.com
friendly facility, and clean
The staff was fast to check me and inform me of the services that was agreed to be done on my car that day. They usually completed most task within one hour or less with simple mainteance task.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Andy Pack, apack@bobsightkia.com
Service and alignment in one trip
Had an alignment issue. We talked about it and I was able to get it taken care of during my maintenance visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Steven and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Andy Pack, apack@bobsightkia.com
Great service
Service was good, techs were friendly. We were given a rental car free of charge because our engine blew on our Kia Optima and this was very helpful because my father in law was in the hospital at the time so this allowed my husband to visit him while we still had another vehicle at home for me to drive if needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Andy Pack, apack@bobsightkia.com
car service
The people were great. They took care of the problem and was done fast. They answers all of my questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Andy Pack, apack@bobsightkia.com
Oil change
The employees are helpful and friendly. The visit is fast and efficient. I would recommend to anyone to visit Bob Sight Kia in independence for a Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Bob Sight Independence Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Andy Pack, apack@bobsightkia.com
Oil change service
Fast and friendly people and fast service .service dept is great.got us in and out in one hour washed the car also
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Andy Pack, apack@bobsightkia.com
Went in for a problem with the brakes on my 18 Sorento....
Went in for a problem with the brakes on my 18 Sorento. The service adviser started out hinting that whatever was going on might not be covered by the warranty? They found the front rotors were warped at 28,000 miles. Then proceeded to tell me the rotors were wear items and not covered past 12,000 miles. I felt that it should have been covered and asked to speak to a regional rep. They refused and provided me with a customer service phone number for Kia. Charged me to turn the rotors and falsely claimed on the paperwork they replaced the front brake pads. Unwilling to even try to help a customer who has came in for service and parts for years. I would not recommend this dealer to anyone. After this experience I have decided this will be my last Kia.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience with Bob Sight Independence Kia. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Andy Pack, apack@bobsightkia.com
Excellent sales service
Sabrina was very personable and easy to work with. She also listened to what I was looking for and helped me find someone that fit me perfectly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Andy Pack, apack@bobsightkia.com