Reviews
The staff at Fermans, from the attendens outside...
The staff at Fermans, from the attendens outside greeting, to Nick and Brian inside, to the helpfulness of the "loaner" staff to anyone with a BMW shirt, was courteous, friendly and professional including rectifying our issues. Ferman has a positive training program obviously👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great.
Thank you for making the purchase process easy and smooth. But, more importantly, for honoring the USAA Car Purchase Program. I want to thank David Theado, for his straight forward purchasing process principles and for his generosity by offering to bring the car to my home due to my medical condition. These extra steps go a long way in determining one's character and traits. I also want to thank Charlie Fernandez for his follow up emails and phone calls in keeping me posted. And, to Toby, for providing me a 5-minute block of instruction (a military term) on the basic car functions. To the Ferman BMW Team, thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We had such a great experience! Daniel, our sales...
We had such a great experience! Daniel, our sales representative was so patient and kind and answered all our questions! Even before we went to the dealership he sent us a video of the car we were interested in! Jarod worked with us for financing! He was amazing and made the numbers work! If you’re shopping for a BMW this is the place !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a great experience with Tom and the Ferman team....
Had a great experience with Tom and the Ferman team. Pretty straight forward and you know what you’re getting. The Finance Manger Scott was straight forward and the whole team and experience was excellent. Highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easy pickup and delivery, great service
I have a had a number of vehicles serviced at Ferman with great results. Staff is courteous and knowledgeable. No high pressure tactics when service is required.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The personnel are always professional and helpful. I was...
The personnel are always professional and helpful. I was greeted as soon as I arrived. There was no problem getting a loaner. My car was serviced that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience overall. In and out for my first BMW!...
Great experience overall. In and out for my first BMW! The staff was friendly and professional. I will be a returning customer for sure . Daniel and David were great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Daniel was my salesman the service was great and friendly...
Daniel was my salesman the service was great and friendly with him had conversation with him like we knew each other will go back to him when it’s time for another car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best car buying experience I have ever had. It was quick...
Best car buying experience I have ever had. It was quick and finished in 2 1/2 hour start to finish. I would buy again from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great customer service and made my buying experience very...
Great customer service and made my buying experience very simple! I think this was the quickest I have ever been in and out of a dealership to purchase a new vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car