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Dorian Ford Inc

(494 reviews)
Visit Dorian Ford Inc
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (586) 630-3157 (586) 630-3157
Used (586) 630-3360 (586) 630-3360
Service (586) 630-3131 (586) 630-3131

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dorian Ford Inc from DealerRater.

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Brandon Gardner

3rd car I’ve purchased from Dorian Ford and the ease of the process is outstanding. Brandon goes above and beyond showing the products and delivery if the vehicle after the completion of the paperwork!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. We are beyond glad to hear that you enjoyed your experience with Brandon. Thank you for being apart of our family. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

Totally awesome!!!

David is a great salesman and a great asset to Dorian Ford!! I am very pleased with the outcome of my first visit and will definitely be returning in the future. David got me into my first lease and I'm loving it. Thank you so much David =)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Ronda, Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. As a family owned and operated dealership we take pride in making sure every customer receives the best service possible. We are beyond glad to hear you enjoyed your experience with Dave. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!

Service

I had the best experience bringing in my car for service Thank you to all of you, you guys are amazing I have been with this dealership for a long time now. Catherine Clark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Catherine, Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. As a family owned and operated dealership we take pride in making sure every customer receives the best service possible. We are beyond glad to hear you enjoyed your experience with James. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!

Customer

The salesman Jim, was very professional and courteous, I would highly recommend him in the future to friends and family. The service was excellent, and deal was complete in a timely manner. The sales office was very clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patrick, Thank you for leaving us a review. We are beyond glad to hear you enjoyed your experience with Jim. We take pride in making sure all of our customers get the best service possible. Please let us know if there is anything else we can help you with. We are always here for you. Safe Travels!

Very pleased

Very satisfied with how the dealership handled customers while sticking to the pandemic rules. Easy transaction thanks to Alex Goodson and his excellent communication. I’ll come to Dorian when I’m in the market for another Vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rex, Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. As a family owned and operated dealership we take pride in making sure every customer receives the best service possible. We are beyond glad to hear you enjoyed your experience with Alex. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!

Recommend

I recommended Jim Williams to my family and friends. He made my car buying experience enjoyable .. great deals .. I will be back again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kathleen, Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. We are beyond glad to hear that you enjoy every experience you have with Jim. Thank you for being apart of our family. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!

Great experience

Jim Williams. Thank you for making this a process free from stress. Easy. Quick. No-hassle. Car buying and negotiation were exactly as it should be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Paul, Thank you for taking the time to tell us about your experience. We are beyond glad to hear you enjoyed your experience with Jim. We take pride in making sure all of our customers get the best service possible. Please let us know if there is anything else we can help you with. We are always here for you. Safe Travels!

Our salesman was super....Very nice and helpful Prompt...

Our salesman was super....Very nice and helpful Prompt with return calls and texts Would go back and work with him in future..Very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Smcarrizales, Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. As a family owned and operated dealership we take pride in making sure every customer receives the best service possible. We are beyond glad to hear you enjoyed your experience with Roy. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!

I have been a loyal customer for over 10 years. Dorian...

I have been a loyal customer for over 10 years. Dorian Ford always treats me right and goes the extra mile to please me. My salesman Mike W. Is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

lenorekrell, Thank you for being a loyal Dorian customer for over 10 years. It is customers like you that make this dealership the best one. As a family owned and operated dealership we take pride in making sure every customer receives the best service possible. We are beyond glad to hear you enjoyed your experience with Mike. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!

Excellent staff and service

The Dorian Ford Service Dept. staff provides fast and efficient service. Roxanne has been my contact for years ensuring my car receives the proper care it needs. I don't even have to ask for her; she just automatically meets me when I arrive. I've had an equally long (I've lost count of the number of years) professional but fun relationship with my sales rep., Richard Mina. I recently told him I believe him to be trustworthy and he lives up to my belief. (I thought buttering him up would get me a better lease price for my new Fusion. 😆 Just kidding Richard.) Even though there is a Ford dealer closer to where I live, I find myself going back to Dorian Ford again and again. Thanks to Roxanne and Richard for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

prismangold, Thank you for being a loyal Dorian customer. It is customers like you that make this dealership the best one. As a family owned and operated dealership we take pride in making sure every customer receives the best service possible. We are beyond glad to hear you enjoyed your experience with Richard & Roxanne. We are always here for you. Please let us know if there is anything else we can help you with. Safe Travels!