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Dorian Ford Inc

(494 reviews)
Visit Dorian Ford Inc
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (586) 630-3157 (586) 630-3157
Used (586) 630-3360 (586) 630-3360
Service (586) 630-3131 (586) 630-3131

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dorian Ford Inc from DealerRater.

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Wonderful

I love the Ford Escape. I traded in my 2015 for a 2018 because I wanted the on dash navigation. Max made the experience easy ,fast and stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Ford Escape

The salesperson, Roy Matthews did an excellent job explaining everything and handling all of the paperwork, etc. I would recommend Dorian Ford to my friends..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Experience

Working with Bubba made leasing a new Explorer simple. We were able to get the vehicle we wanted for a payment we were comfortable with. My husband and I highly recommend seeing Bubba at Dorian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Erika, for taking the time to share your experience with us. We are happy to hear that Bubba (Mark Fortuna) was able to make your leasing experience worthwhile! We hope you enjoy your new Ford Explorer. Please let us know any questions arise about your new vehicle.

Explorer

Always have such a positive experience working with Lisa Zerille! Have leased many cars and have never been unhappy! Highly recommend Dorian Ford and Lisa!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Positive experience @ Dorian Ford… Simply what I expected!!!

My experience searching, and sorting through ideas for the next car purchase was about what I expected it to be. The sales staff was about what you expect when going into a dealership. Pleasant sales staff,. My experience working first with Colette Erickson, and then Mark Bubba Fortuna eventually allowed my to take my time over the course of a few weeks to ultimately reach a conclusion and decision. I was impressed enough with the care at which Bubba cared for my interest, even though I was about to give up on choosing a Ford, Mark did remain diligent, and presented himself in a manner that keep me interested and engaged in our dialogue and search for the new opportunity. I like the fact he did not get in the way of my decision making, he did not come across as a pushy sales rep. Even though he could not find the car, make and color which I had initially settled on, he remained focused in providing potential options and ultimately the choice I ended up making, just as I was about to leave and venture into another make and Model. Suffice it to say, I would give both Mark, and Collette high marks in caring for me as a customer, and that played a part in my final Decision. Dorian Ford, I would suggest, you continue encouraging your staff to work well with the potential customers community,.. Recognize the hard work and diligent attention Mark Bubba Fortuna demonstrates. Let me say this finally, it’s not a given that car sales reps present themselves in this manner, and I’m satisfied he was there as a sounding representative and listened to me as my decision process evolved and formulated to a final choice for the 2017 Ford Fusion Sport EcoBoost. Bubba thanks for your efforts.... Best Regards Kevin McGee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Job

Teresa was wonderful! Very helpful and caring! She made the process of leasing a new car so easy. I highly recommend this dealership and will go back for my next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience-David Smith/Mark Chiamp AWESOME!!

David Smith is truly awesome. Great with people. Straight shooter! Knowledgeable! Teamed up with Mark Champion - Can't beat the experience!! I would highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Bob, for sharing your experience with us. It is great to hear that Dave Smith and Mark Chiamp were able to provide you with the five star visit every customer deserves! We appreciate your recommendation and look forward to working with you again in the future.

Dorian Ford Purchase

Dorian Ford is a great dealership. Chris and his team had me in and out of the office in record time. I will be using them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, DK, for sharing your experience with us! We are very happy to hear that Chris was able to get you into a brand-new Ford quickly and on your time! Please let us know if there is anything else we can help you with.

Great service

The dealership is great to me because they have great employees that will get the job done my experience with them has always been wonderful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Great Service

Mike W is a great person to work with, he listens to what you want and works to make it a reality. We have leased 3 cars through Dorian with Mike W as our dealer each time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your continued business, Laura, and are happy to hear that Mike Wiebelhaus has been able to provide you with a 5-star experience time and time again! Please let us know if there is anything else we can help you with.