Reviews
Dorian ford
They were great got a used car for a good price . The salesman was very helpful and I had a great experance with this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lisa, Thank you for your business and sharing your experience with us. We are so happy to hear that the used car salesmen were able to find you the right vehicle at the right price, again! Enjoy your new vehicle and please let us know if there is anything else we can help you with. Hope to see you again soon! Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Not so nice
They were rude in the emails and wouldn't answer a simple question like, what color is it?
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joe, I appreciate you taking the time to bring this to our attention. Customer service and satisfaction are our main goals and it appears you did not receive that in your experience with us. We apologize for the way you were communicated with before, and would like to discuss your concerns and questions with you. If you are able, please contact our New Car Sales Manager Gary Torrento at (586) 792-4100 ext. 139. Thank you.
found exactly what I was looking for
Good selection and nice people. I've been looking for an suv with lower miles and they had a lot to consider.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mackenzie, Thank you for sharing your experience with us. We love to hear when our customers have a positive experience with our dealership. Please let us know if there is anything else we can do for you in the future! Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Great customer service!
I used to deal with Steve and my father did as well he has since moved up (good for him) and has referred us to Chris Burger. He's a great guy and I have leased a car from him before and soon my dad! I didn't go with another ford this time (personal preference? But I would only go back to Chris! He is very professional, fast, courteous, great with communication and much more!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience a complete thumbs up!
My name is Hassan (Hass) Nasser and I Purchased a beautiful Ford Edge from Mike Dorian Ford. My sales associate was Brycen he was very professional and courteous. I really enjoyed being there because he and the F&I manager Steve made it a very smooth process. I will continue to recommend Mike Dorian Ford to all my friends and family when it comes to buying a new or pre-owned vehicle. Thank you for all your help it is greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Hassan, for your positive review and recommendation. We love to hear when customers have a positive experience with our dealership, and are happy you took the time to share your story with us. Enjoy your Ford Edge and please let us know if there is anything else we can help you with. Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Exceeded my expectations for a new car purchase
I was in the market for a new car and while I was in Florida, I rented a Ford Escape and decided to purchase a Ford Escape when I returned to Michigan. While if Florida I called the Sales Manager, Gary Torrento at Mike Dorian Ford and asked him to locate a specific car for me since it was too late in the year to order what I wanted. Gary called a few dealers to do a trade and was able to obtain the exact color, options, and price that I found utilizing the Internet. When I returned to Michigan, my car arrived at MIKE DORIAN FORD in Clinton Township. Gary, the sales manager and Doug Hawkins, sales consultant exceeded my expectations in every aspect of buying a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judith, Thank you for sharing your car shopping experience with us. We love to hear when our customers have a positive experience with our dealership. Gary always goes the extra mile to make sure customers are satisfied, and Doug is known for making the car buying process as quick and simple as possible for the customers convenience. We hope you enjoy your new Ford Escape. Please let us know if there is anything else we can help you with. Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Just Bought a New Car!
I had excellent service here. Everyone was very kind, it was all business - quick and efficient. I would definitely come here again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anonymous, Thank you for the positive review! I'm very happy to hear everyone was kind, quick, and efficient to make your visit memorable. Please let us know if there is anything else we can do for you in the future! Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Third time customer of Dorian Ford
Came in for a test drive and walked out having bought a car. Very nice, not pushy. Great car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
LRL, Thank you so much for sharing your story with us. We love to hear when our customers have a positive experience with our dealership. Please let us know if there is anything else we can do for you in the future! Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Amazing service, defiantly recommended
Bought a car a month ago got a great deal, from salesman Mike, from the used car department. Great price and amazing service, a few days later went back and Mike answered any questions I had. Amazing service, definitely going to Dorian for any future car purchases, as well as recommending this dealership to all my peers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Altijana, Thank you for taking the time to tell us about your experience with us. We are happy to hear Mike was able to get you into a vehicle and the right price, and was also able to answer all of your questions as they came up. We look forward to working with you in the future, and please let us know if there is anything else we can do for you. Carolyn Dorian | ext. 121 | cdorian@dorianford.com
Took my car in for appraisal. heard nothing back
Spoke with a Chris burgers on the phone explained what I was looking for and needed to trade my current car in ( which I'm currently underwater in ) he told we are a bigger dealership than the last ford dealership you went to, we probably can offer you more. I rushed in on a Thursday right after work. He took a look at my car and said. Give me a few days I'll call you with a number. I had never heard that before from a dealership thought it was kind of odd. Long story short it's been almost a month still waiting on that call Chris. Still haven't leased a truck but I did get a on the spot offer from crest ford for 15k for my car. They're pretty straight forward over there I guess or Dorian is just so big I don't fit the criteria of the customers you're looking to sell & lease too.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Nicholas Best, I appreciate you taking the time to bring this to our attention. I would like to sincerely apologize for this incident; it is never our intention to ignore the needs of a potential customer. Our sales manager, Gary Torrento, should be giving you a call shortly to gain clarity on the situation and further apologize for this oversight. We would welcome the opportunity to further discuss your experience in an attempt to resolve the issue. Please contact with any unresolved feedback: Carolyn Dorian | ext. 121 | cdorian@dorianford.com