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Dorian Ford Inc

(494 reviews)
Visit Dorian Ford Inc
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (586) 630-3157 (586) 630-3157
Used (586) 630-3360 (586) 630-3360
Service (586) 630-3131 (586) 630-3131

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dorian Ford Inc from DealerRater.

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Sales Staff that is actually willing to listen

A friend recommended that I ask for a specific salesperson when I went to look at vehicles which I did but she was not there that day. I ended up working with Brandon and I am so glad I did! He is the most wonderful sales person I have ever worked with. He worked really hard on my deal to get me the best pricing as well as added a few extras for me. I would definitely recommend the dealer as well as Brandon to everyone I know who is looking for a new/used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Trustworthy dealers with excellent service

I've gone here for years and will continue to do so. My wife and I are always well taken care of. The process of buying a car can be a pain, but it is a seamless process there. It is refreshing to be able to go to a sales place and not feel like people are trying to take advantage of you. I completely trust Brandon to hook me up with the best deals that are what I actually want. A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Great service goes out of her way too get you what you want quick and easy what more could you ask for a pleasure to deal with--Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

SERVICE IS ALWAYS EXCELLENT

HAVE BEEN GOING THERE FOR YEARS. ALWAYS FRIENDLY AND VERY HELPFUL. WE HAVE HAD TO USE ALL THE DEPARTS OVER THE YEARS AND THEY HAVE ALL BEEN GREAT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Leasing experience-- Dorian Ford January 9, 2017

Working with Lisa Zerilli is a great experience! She is caring, very helpful and professional in all dealings with her! She contacts her customers about upcoming sales events, knows her customers needs and works very diligently to meet those car needs! Lisa is professional and works to expedite the deal efficiently and completely! It is always a pleasure to work with Lisa!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear that Lisa Zerilli was able to provide you with a top-notch sales experience, Linda. Lisa always goes the extra mile for her customers and will always get you the best deal possible. Please give us a call if there is anything else we can help you with in the future.

Attentive Service

I brought my vehicle in for an oil change, tire rotation, and a shifting problem. My vehicle was shuttering from stop to first/second gear. I took a road test with service manager Don Tallent and was informed I need a new clutch. Luckily, they had the part in stock and offered to make an appointment for the following week to get this work done. I am happy with the service provided and will be coming back to Dorian Ford for service in the future. I would recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are very happy to hear you had a positive service experience with us, Charlie. Please let us know if there is anything else we can help you with in the future.

Excellent Dealer

My family and I have been doing business with Dorian Ford for over 29 years. Gary Torrento in sales is very knowledgable and always finds the vehicle we want. A few of my family members are tough and require a lot of care. Gary is patient and able to take extra good care of them! Mike in service is great to work with and is always helpful. We continue to purchase and service our vehicles at Dorian because of their excellent customer service and comfortable, friendly dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Bob, for your continued business with our dealership. We are happy to hear you have had nothing but great sales and service experiences for over 29 years! We appreciate your recommendation and look forward to working with you and your family even more in the future.

Referral Gone Right

I was referred to Mike Dorian Ford by a friend and was provided an excellent sales experience. I am now the satisfied owner of a 2016 Ford Edge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Betty, for taking the time to share your experience with us.

Recommended

The customer service manager is very knowledgeable and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you, David, for your positive review.

A dealer I trust.

I had my brake calipers, rotors, and pads repaired on my Explorer. The service staff was friendly and the work performed was done on the same day I took it in. Overall a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.