Chapman BMW on Camelback

Going though one of the roundabouts in central Phoenix, I sliced a tire not very far from the dealership. It was 114 degrees, late on Friday afternoon and I had been through a tough previous 24 hours. My first thought on the tire was get to the dealership - they will take care of me. I was right. Pulling into the service department, I was greeted by the kindest service attendant in the world with a very bright smile. I really needed that smile. My service rider was not there so he asked Brice Smith to help me. Great choice! He was nice, efficient, reassuring, smiling, kind and competent. A new tire later, I was back on my way. I always leave this facility feeling that they treated me like they would a member of their family.

I would highly recommend purchasing a vehicle at BMW on Camelback, specifically from Josh Phillips. He did a thorough job of understanding our vehicle needs and exhibited phenomenal customer service to myself and my whole family who joined me. After working with Josh, he will most certainly be our go-to for any future car needs. Thank you, Josh and BMW on Camelback!

I was skeptical about this used car dealership and my skepticism turned out to be true. Before, I elaborate on my experience, let me provide a summary: Try to avoid this dealership as much as possible. For some reason their new car department has good reviews so, I am not sure how good they are, but their used car depart is filled with scammers or very ignorant people who are unfit to be a salesman. Here is my detailed experience: I browsed online and chose a BLUE bmw X1 2017 that was quoted for $33,725 in truecar.com. After expressing interest in this listing, truecar sent me an email with the breakdown of price, which included the usual crap like Document Fee, Dealer prep, and Vehicle Theft Recovery Etching. The final quote (excluding tax) was $34,804. So, I entered the dealership around 6:50pm to test drive this vehicle. Unfortunately, I found that this vehicle did not have the safety features that I wanted. So, they showed me another vehicle; a BLACK bmw X1, which was about $36,700. After taking the test drive, they quoted a final price of $38,800. Subsequently, after long conversations and the usual negotiation process, they agreed to a final price of $36,500 (including taxes and fees). So, we entered the usual phase of credit history checking, deciding loan rates/banks, pulling out my insurance policy, etc. I signed a bunch of documents saying “I accept the price”, car fax etc. The entire process took about 2 and half hours. Now, here comes the fun part, around 9:30pm the sales person (let me not name him) comes and tells me that they made a mistake, and the quote of $38,800 was on the BLUE car (i.e., the first car) that I initially came to see and not the BLACK one that I test drove and actually intended to buy!. He goes like “I am sorry for taking your time”. Wow! Now, I don’t know whether to laugh or to get irritated. I understand mistakes do happen, but this! There can be only two explanations to this: (a) they are heavy scammers or (b) they are extremely ignorant, in which case they are not fit to be a sales person. I will leave the judgement to the people who are reading my review. Additionally, I am not sure how the BLUE car, which has a quote of $33,725 in truecar.com get ma final dealer quote of $38,800! Now, I don’t care if the dealer does not accept my negation, that is totally fine, but you cannot scam people with such dirty tricks. Alternatively, if this was a genuine mistake, how can a price of $33,725 in truecar.com turn out to have a final quote of $38,800?

So this was the last of many dealerships I went to when shopping for a slightly used vechile. I wish I had gone here first my salesperson Nina was very helpful and not pushy like was I was used to dealing with at different dealships. I arrived at the dealer 15 mins before close and I was greeted immediately and was on my way home in my newish car 2 hours later. Quick and painless thanks to the excellent sales and financing department.Ill be back for an even nicer car in the future

The managers in the used car department are a class act. If it's a used car that your in the market for, feel assured that they will make sure that the customer is still treated like the customer and they stand behind their vehicles.

Michael in sales was a gentlemen for sales. No haggle o r hidden prices upfront honest company and employee. I will be back when i need another car 100% satisfied easiest car i have ever bought no stress

I recently concluded my search for a new (to me) car with a purchase at Chapman BMW. The experience was quite positive, so much so I was motivated to write this review. It's not easy finding a reliable dealership, but I would certainly recommend Chapman. They had the car I was looking for at a very reasonable price and honored my request for a further discount. I worked with Michael Campagna who was very helpful and completed the transaction in about two hours. A few days after the sale was completed I had a minor issue with a brake squeak and they arranged the warranty repair with the local Cadillac dealership. If yo are searching for a car whether new or used I would strongly suggest that you consider Chapman BMW.

Craig Rusin and Steven Paul were very friendly and helpful! They both made my husband and my experience quick, fun and easy. I would definitely recommend Chapman BMW! When you go, ask for Craig Rusin to help you with your vehicle purchase and ask for Steven Paul after your purchase. They are both knowledgeable and will definitely make your experience fun! Craig took pictures of us with our new cars and sent them to us. That was very thoughtful and appreci

Alan has great customer service skills. He was patient and honest. I had additional questions after the purchase and he still responded within that day or the next. I know Alan and his management team went above and beyond to help me drive away in the car I wanted!

Purchased a used car from Chapman BMW and could not be happier. We love our car and the buying experience was very smooth and hassle free. Will recommend them to anyone looking for a car.