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Hennessy Lexus Gwinnett

(1,052 reviews)
Visit Hennessy Lexus Gwinnett
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 591-2078 (888) 591-2078
Used (888) 592-6914 (888) 592-6914
Service (888) 593-6445 (888) 593-6445

Reviews

(1,052 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Lexus Gwinnett from DealerRater.

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Excellent service

Extremely responsive to the request I made while looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent Service

I was searching for a used car for my daughter to go back to school with. Arthur Pigford was extremely helpful, honest, and very transparent in all my interactions with him. He defined what car shopping should be like every day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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A great experience

My husband and I needed to replace our 18 year old LS400 and wanted to purchase a certified pre-owned LS460. We were dreading the process. Buying a car can be a real hassle. However, we couldn't be more pleased with the experience we had at Hennessy Lexus Gwinnett, Frank Mullin was our sales rep. He was very knowledgeable about what was available, and was also very knowledgeable about all the features of each model year. He was very patient and made sure he understood what we were looking for and our budget. The process went very smoothly and in just a couple of days we drove away in a beautiful pre-owned LS460. We couldn't have asked for a better person to deal with than Frank Mullin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Review

My breaks are still making the same noise that I heard as I back up as before the repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

My wife and I recently purchased a RX350 from this dealership. I must say after searching for several months and visiting several dealerships in the Atlanta, including other Lexus dealerships we finally settled on purchasing from Hennessy Lexus of Gwinnett. Mr. Pigford was great. His patience and willingness to listen to what we were looking for made it easy to work with him. He simply did what he said he was going to do and that meant a lot. I would highly recommend him and would seek his assistance on my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great experience

Extremely nice salesman, quick and painless process, Love the Car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Replace our key

Cjay is always very helpful and cordial He always take the time to explain all the details and chat a moment with us. He is also very patient since it is not too easy to deal with my husband sometimes. Lucia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2012 Lexus RX350

John is an excellent Service Manager. He is always prompt, professional, and answers all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

Keep up the good service. This separates you from the others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

I have purchased several cars from this dealer and am very satisfied with them. They work hard to earn your business and to keep your business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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