Reviews
Excellent service
Extremely responsive to the request I made while looking for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent Service
I was searching for a used car for my daughter to go back to school with. Arthur Pigford was extremely helpful, honest, and very transparent in all my interactions with him. He defined what car shopping should be like every day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A great experience
My husband and I needed to replace our 18 year old LS400 and wanted to purchase a certified pre-owned LS460. We were dreading the process. Buying a car can be a real hassle. However, we couldn't be more pleased with the experience we had at Hennessy Lexus Gwinnett, Frank Mullin was our sales rep. He was very knowledgeable about what was available, and was also very knowledgeable about all the features of each model year. He was very patient and made sure he understood what we were looking for and our budget. The process went very smoothly and in just a couple of days we drove away in a beautiful pre-owned LS460. We couldn't have asked for a better person to deal with than Frank Mullin.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Review
My breaks are still making the same noise that I heard as I back up as before the repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
My wife and I recently purchased a RX350 from this dealership. I must say after searching for several months and visiting several dealerships in the Atlanta, including other Lexus dealerships we finally settled on purchasing from Hennessy Lexus of Gwinnett. Mr. Pigford was great. His patience and willingness to listen to what we were looking for made it easy to work with him. He simply did what he said he was going to do and that meant a lot. I would highly recommend him and would seek his assistance on my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Extremely nice salesman, quick and painless process, Love the Car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Replace our key
Cjay is always very helpful and cordial He always take the time to explain all the details and chat a moment with us. He is also very patient since it is not too easy to deal with my husband sometimes. Lucia
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2012 Lexus RX350
John is an excellent Service Manager. He is always prompt, professional, and answers all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
Keep up the good service. This separates you from the others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
I have purchased several cars from this dealer and am very satisfied with them. They work hard to earn your business and to keep your business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase