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Hennessy Lexus Gwinnett

(1,057 reviews)
Visit Hennessy Lexus Gwinnett
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2020 state dealer award
View 9 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 591-2078 (888) 591-2078
Used (888) 592-6914 (888) 592-6914
Service (888) 593-6445 (888) 593-6445

Reviews

(1,057 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hennessy Lexus Gwinnett from DealerRater.

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Great experience

Extremely nice salesman, quick and painless process, Love the Car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Replace our key

Cjay is always very helpful and cordial He always take the time to explain all the details and chat a moment with us. He is also very patient since it is not too easy to deal with my husband sometimes. Lucia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2012 Lexus RX350

John is an excellent Service Manager. He is always prompt, professional, and answers all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

Keep up the good service. This separates you from the others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

I have purchased several cars from this dealer and am very satisfied with them. They work hard to earn your business and to keep your business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Satisfied Hennessy Customer for many years

I was in for the 50,000 miles service and was told that it would take around 45 minutes. I was pleasantly surprised when I was advised that they were finished in 30 minutes. Also, I asked my service rep about an issue with one of my headphone sets thinking they were still working on my car. He advised me that they had already finished with my car. Also, that the radio was a separate issue and it usually took much longer to perform. As I was getting ready to chech out, Drew told me he had a tech that would check my headphones. As it turned out one worked and one did not. This all took about 5 minutes. I went to parts and ordered another headset and it was delivered to me in a few days. My wait time was less than 45 minutes which I appreciated and everyone I came in contact with was friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Review

Hennessey has always given great service. The full level of service is not quite as impeccable as it once was, however.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchase of an ES

Mr. Pigford assisted me with the purchase of my Certified Pre-owned ES. Arthur is the consummate professional- explaining the workings of the car from A to Z, with no pressure to buy. His follow-up too, made me feel important and valued. With Arthur and Hennessy, it doesn't end after you drive off the lot. I've recommended Arthur to a friend who drives a leased 2014 ES, and will not hesitate again, with enthusiasm, to any of my friends who express interest in a Lexus vehicle. Thank you for making my purchase an easy and uncomplicated one. I will indeed, use your dealerships for service when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Service review

I would highly recommend this dealership. The service is excellent and the people are professional and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

Extremely nice folks, really go out of the way to make your visit enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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