Reviews
Phil frequently gave updates of service repairs status.
Phil frequently gave updates of service repairs status. Came in for oil change and opted for recommended maintenance per dealer points check-up. Overall prompt and professional process from A to Z.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Peter, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Friendly and courteous.
Friendly and courteous. The Service Tech explained everything in detail and the service was completed in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Awesome service enjoying my new vehicle every second.
Awesome service enjoying my new vehicle every second. Thank you for your great service and accommodation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Martha, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I’ve always received great service each time I’ve had to
I’ve always received great service each time I’ve had to bring my Lexus in for service. Although my favorite service advisor, Dean is no longer there, James was very helpful when I met him today for the first time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Love this facility.
Love this facility. I like the open concept. The customer service is on point. Very open about the repairs needed. I did not feel like I was being talked too as if I did know anything about my vehicle. Erika provided great customer service .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Liza, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sterling McCall Lexus Clear Lake goes above and beyond in
Sterling McCall Lexus Clear Lake goes above and beyond in providing service to customers. They have a very efficient system and strive to provide superior service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Service seems to be getting worse due.
Service seems to be getting worse due. I had service on my car and every time I bring it it’s never right.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Eric, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (281) 853-1400 so we can work toward a resolution.
Fizza was the only sales person that got me the NX350h I
Fizza was the only sales person that got me the NX350h I was looking for. She made the buying process so easy. She even gave me regular update on the car?s progress from the build, onboard the ship from Japan and finally to the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.
Tom Day did not over promise nor did he under deliver!
Tom Day did not over promise nor did he under deliver! He was honest, professional and knowledgable. We are so glad we purchased our Lexus here 10 yrs ago.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sonya, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.
I was called back to the dealership because my car was
I was called back to the dealership because my car was not finished being serviced even though I had paid and was properly checked out
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, I would like to speak with you to gather more information regarding your visit. Please reach out to me at your earliest convenience. Fidel Garza 281-853-1488