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Northside Lexus

(8,633 reviews)
Visit Northside Lexus
Sales hours: 9:00am to 7:00am
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–6:00pm
Tuesday 9:00am–7:30pm 7:30am–6:00pm
Wednesday 9:00am–7:30pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–6:00pm
Friday 9:00am–7:00am 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 11 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (281) 552-8808 (281) 552-8808
Used (888) 458-0258 (888) 458-0258
Service (888) 471-0508 (888) 471-0508

Reviews

(8,633 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northside Lexus from DealerRater.

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Overall rating of the service

Jon Gosling my service advisor, and Steve Mason my driver were both professional and excellent. I think they both deserve an overall rating of 10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Great service all around. The team delivered as promised. I like the online booking and the accurate appointment timing. I would definitely go back for future services. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dwight Jones IT Director

Amazing service from John Gosling. And I am looking forward to doing business with this Lexus dealership again. Even though I didn't buy my car at this dealership I certainly will the next time I want to upgrade my current Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department

The service department is always wonderful. The express kiosk had me in and out faster than I expected. I will continue to use them for my service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5000 mile Check up

Problems at the beginning but resolved. Car wash was not up to your standard Got to the problem rapidly and meet my expectations Thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Dealership

I am proud to say this is my second Lexus. The staff continues to amaze me with their customer service and attention they give to their clients.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Superior Service and Customer satisfaction

As always Teri and Everett took care of my service needs with the customer service and auto service that has always been Northside Lexus trademark. Teri always does ans execellent job of taking car of our service needs and Everett always does a superior job of servicing our cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

review

It was freezing all over the dealership. I was waiting on my repair and even upstairs it was so cold, I needed gloves. I love the dealership normally and the service and people are excellent. This is my second Lexus and this is where I always take my car for repairs, but, this was awful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lexus RX 350 reapirs at collision center

Service personnel were very accommodating, especially when they opened the collision center on a Saturday to allow us to pick-up the vehicle when they are normally closed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Took car to have it repaired

As usual, everyone was very helpful, courteous and prompt. I can't rank the quality of the repair because it is still being repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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