Reviews
Took car to have it repaired
As usual, everyone was very helpful, courteous and prompt. I can't rank the quality of the repair because it is still being repaired.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2007 Lexus 350
I am always pleased with the service at Northside Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer
Excellant Service. Professional and friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Road service to replace battery
I called the service department (Dean Kyllo) with my trouble and help arrived within 15 minutes I was on my way with a replaced battery. Very typical of the service I always get from Lexius
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dr Neal M Bernstein
Excellent & outstanding service and excellent & outstanding overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
60K Service - Excellent as usual
I'm always confident that I will get excellent service from Northside Lexus, especially from my service adviser Dorothy Sausley. I needed to keep my loaner overnight due to my schedule and they accommodated my request immediately. This is the 4th car I've purchased and had serviced at this dealer and give them 5 Stars every time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cannot possibly ask for more !!!
Once again my trusted service advisor and the entire staff made me feel like royalty. If anyone is considering buying or having service at Northside Lexus in Houston, be advised---Dorothy Sausley invented 'Customer Service'. She patiently programmed the problem diagnosis and kept me informed, insisted on a loaner car while the problem was solved, and then, after pulling off some minor miracles, wished me and my family Merry Christmas as if it was all in the line of work. It wasn't. It was exceptional and appreciated. Six stars for this visit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
Dorothy Salsley is the best!! Steve Brandon is the best salesman!!! I always enjoy the time when I visit Northside Lexus
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lexus service
Good customer service. Dealer had to order part and said it would be one week but still have not heard from them.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
RX 350
This dealer provided a very good service. I will definitely be back to this location for my next service. Everything was great and I have no complaints.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase