Reviews
Donnell 2019 Malibu
Poor customer service salesman Nick Jean Gilles was not helpful customer service manager did not want to listen to my wife he keep over talking her we called our salesman the next day he claim he wasn’t at work he told us to come in the next day nobody told us we had 24 hours it was a plot to make us keep the car they took my 500 down said we can’t return the car no I’m stuck with two car notes disappointed
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nick Jean Gilles, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Please give Bruce Sinkoe, our Customer Case Manager, a call at your earliest convenience and we will do our best to resolve this with you. Direct Line: 678-95 7-53 84 Email: Bruce.Sinkoe@hendrickauto.com
Excellent Service
Ricardo Anthony was excellent. He was very honest upfront about everything. Totally knew his business and kept me informed on everything that was going on. I DROVE OFF IN A 2019 CHEVROLET EQUINOX. My first brand new car ever. I definitely recommend the team at RICK HENDRICK CHEVROLET DULUTH
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shantrice, we really appreciate your positive review! Thanks again for the recommendation, and have an amazing day! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet Duluth
My camaro !
Thanks to Travis he helped me get my first camaro that I always wanted and I will come back to get my new camaro with Travis thank you rick Hendrick for everything !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Maurice Horton, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Duluth Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet Duluth
Ask For Brandon Robinson
Well worth the 4 hour drive from Orangeburg, SC to Duluth, Ga. I was in the need for a new vehicle and started my search on cars.com. I put in all the specs that I wanted and searched as far out as I could for a new vehicle. Quite a few dealership came up with some good deals. I reached out to a few but nothing really jumped out at me when talking to these other dealers that I will not name. But on Wednesday morning April 24, 2019 after talking with a salesman from another Atlanta based dealership and not getting a return phone call. I searched cars.com once again and this time I knew the listing was God sent. I was patched through to Brandon Robinson and what a blessing that was. From our initial phone call and explaining what I went through with the other dealerships he assured me that it would not be the case with him and Rick Hendrick Chevrolet Duluth. While checking to see if the vehicle I wanted was still available he texted me his personal cell number, and direct line to his desk that I could call if I needed to, little did I know I would not have to call Brandon back at all HE WAS ON IT!!! His customer service over the phone was out of this world and at that point I knew I would be purchasing from him. On Friday April 26, 2019 I made the 4 hour journey to Duluth and was met by Brandon Robinson with open arms ready to make this process a breeze, through every step Brandon was there making sure we were comfortable, that we didn't need anything and that all of our questions were answered. He walked me through setting up everything in the vehicle and made sure that I was aware of all the features that came with it. Needless to say Brandon left nothing to be questioned. Rick Hendrick Chevrolet Duluth you have a gem in Brandon Robinson even on the ride home I received a call from Brandon just to check on how the vehicle was riding but more importantly to see if we had made it home safe. Now that is what I call A1 custom service. THANK YOU Brandon Robinson keep up the amazing work!!! - Montez Hilliard
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Montez Hilliard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Duluth. We are always more than happy to assist you if anything else comes up. Take care! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet Duluth
Horace K
This place is the best ! Horace K is AMAZING!!! He made me feel so welcome, it was like sitting and talking to an old family friend !! Horace K knew his cars , the business of sales and the skill of being a Gentleman without making me feel less knowledgeable because I am a female. I will definitely refer EVERYONE I know to Rick Hendrick and ask for Horace K!! 🥰
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Felicia Brown, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
My new Chevy Silverado
Thanks to Travis I love my new Chevy Silverado 2500 ! Rick Hendrick Chevrolet took care of me and I will go back and do business with them !! Thank you !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris Shelton, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Duluth Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Mr. Tyler Hammett
We thought these folk were super. Miguel Miranda was our salesperson. We found our new Colorado online and then went to the dealership. Miguel went out of his way several times to help us ( For instance we forgot to get the garage door opener out of the old car.) I'd recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary And Tyler Hammett, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Bought new truck
I have purchased my third vehicle now from Hendrick in Duluth. It is not the closest dealership to my house but I choose to drive there for two reasons. I have had a great experience with Miguel Guerrero in the sales department and I had a really great experience with there service department when I needed some work done on my Corvette. I first bought a new corvette from Miguel in 2016. I came back a couple of years later and bought a used Jeep Wrangler from him. I told him to keep an eye out for a good used one and he did. Recently, I bought a new Silverado 2500 from Miguel. It took me only about an hour to do the deal. He knows I want his best deal right up front. I'll continue to buy all my vehicles from him at Hendrick. Great experiences all three times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lyle1990, we really appreciate your feedback! We can't wait to see you again, have a great day. Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Excellent service and experience
Great experience! I came in with a very specific goal and both Jefrey Rodriguez and Jermil Dennis helped me iron out the details and drive away in an amazing new car. Thanks also to Blake Palmer for making me a great deal on my trade-in. Wonderful experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zl1catlady, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Duluth. Thanks again for the recommendation, and have an amazing day! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet
Excellent Experience
Ask for Ricardo Anthony. I received the best service and deal. I drove 3 hours, only because Ricardo was so assuring he could help me. He was honest and had a lot of integrity. He delivered as promised.The entire staff was full of energy and was very quick to help the customers. I would recommend Rick Hendrick Duluth to anyone that wants to buy a car new or used. The best car experience ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cahabhm, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Bruce Sinkoe Customer Care Manager Rick Hendrick Chevrolet