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Lexus of Tucson - At The Automall

(231 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(231 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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First Timers Have Excellent Experience

Our first recent visit to a Lexus dealership was welcomed by Frank Martinez who courteously asked how he could be of assistance. Salesman Frank quickly had two cars he felt matched our needs. Frank answered our many questions explicitly and knowledgeably. He never pressured us, only assured us. We thank you, Frank, for your professionalism and grateful you were our salesman! To Frank and all Lexus of Tucson at the Automall staff we had the pleasure of meeting -- "you're terrific"! We are extremely happy with our 2016 es 350 Lexus! S&C P

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great People

We bought our 2016 Lexus RX350 and Kris Bowman was the salesman who helped us. He was easy to work with, no hassles, no pressure and very patient! A great experience, I highly recommend him if your in the market for a car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Experience

This is my second purchase from Lexus at the Tucson AutoMall and as car buying goes, this was painless. George was fantastic and made the experience very special. Thank you for the great care your team takes to get things right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Fantastic Customer Service and Great People

Hi, I recently bought my first car and the Lexus of Tucson staff took great care of me. They accommodated every need and made sure to show me a wide variety of vehicles that may work for me. They made a challenging process easy and showed they truly cared about finding me the right vehicle every step of the way. Would highly recommend and will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Five Star Sales and Service Experiences at this Dealership!

For the past few years I've been having my Lexus Rx 350 serviced at Lexus of Tucson- and they've always treated me like royalty. My service consultant was Peggy Maben- and she always went above and beyond. When it came time to buy out my lease last month, Lexus of Tucson, and Joli Gaskell in particular, made the process so smooth. I leased the car in CA, bought out the lease in Tucson and was having it shipped to my new home in Washington D.C., so that came with LOADS of extra legwork/paperwork...but Joli tackled all of it happily and professionally. Rick Morreale, the finance manager, was also a pro and made my mammoth of a sale seem like a breeze! I'm incredibly impressed with Lexus of Tucson- on every level. Thanks again, Joli, Rick and Peggy for the many years of stellar service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Over the Top

Came in with my wife just to look, well Allison Murphy had all the right answer's with the help from Joe. Time flew by and no pressure. In a few hour's we left with a preowned Lexus. Thank You All who were involved. Best experience we ever had purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Service a culture to create new memories

I recently purchased a preowned vehicle and MARK who was my salesman truly demonstrated the mission and culture of the Lexus experience.. From beginning to end very engaging helpful and willing to support. It has left a lasting impression on me as well as my companion that was with me . IT was not just the deal of the day .. Though he made me feel like I was a BIG DEAL 😊 it created a moment for for future opportunities when I am considering another car purchase. Thanks again Mark and all the team of professionals .. Keep doing great things Pastor Hope

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Place to buy a car

Just traded in my 4Runner for RX 350 from Frank Martinez. The transaction was smooth and quickly. Frank was honest and friendly Consultant. We met on Friday night, I got the new car on Saturday next day. Also, Caleb Bradford helped me go through all features clearly. Thanks him for that. We are happy and getting on. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service!

Excellent customer service. George Karahaliosa is professional, knowledgeable, friendly and an honest Sales Consultant. He is great to work with and we would highly recommend George and Lexus of Tucson. Extremely positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent car buying experience

We recently purchased a new Lexus from Joli Gaskell at Lexus of Tucson at the Auto Mall. She was very helpful and made the entire experience very easy. I would highly recommend Joli. Everyone at the dealership is courteous and professional. They quickly found the exact car we wanted, explained all the options, and made the entire sale stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.