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The Highline Group

(337 reviews)
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Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(978) 427-6601 (978) 427-6601

Reviews

(337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Highline Group from DealerRater.

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First time being at this dealer.

First time being at this dealer. Met with Liam and John. What I loved about buying my car here is their customer service and willingness to get me exactly what I needed and Gustavo helped a lot with the finance part. They made me feel very welcomed and treated me with respect unlike some other dealers I had visited previously. I highly recommend this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The High Line Group made the Car buying experience

The High Line Group made the Car buying experience relaxing and enjoyable. Rocky was a pleasure to do business with. He was very knowledgeable and helpful with making sure all our questions were answered. I would recommend Rocky and The HighLine Group for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I recently purchased a Lexus at Highline Group and I am

I recently purchased a Lexus at Highline Group and I am very pleased with the experience at their dealership. John the sales manager was first rate and very professional. Mark in sales was outstanding no pressure, and Gus in finance went the extra mile to get me the best finance rate. They placed the car on the lift for my inspection, had their techs with me in case I had a question, really amazing dealer! After the sales was final, they did some repairs that I had missed on inspection, on their own, never seen that before! I highly recommend the dealership, and would buy from them again easily.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing experience from start to finish purchasing a

Amazing experience from start to finish purchasing a vehicle at The High-Line Group! Liam was very knowledgeable and made this experience stress free for me. Thank you High-Line Group!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Never buy from this dealer never

I talk to sales men 6 month ago about this alfa romeo gulia quatrofoglio sales men tell me he used car for race on weekends,i email manager about sales men actitud and he doenst care 6 month later car still for sale

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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A+++++ experience.

A+++++ experience. Worked with Owner Charlie and team and had a great experience. Since purchasing through them I have referred many people and will also be purchasing my next vehicle through them. They have the best vehicles and I have nothing but positive things to say about the team and dealership. I have know Charlie for many years and he is a stand up guy. I recommend anyone that is looking for a great vehicle to only shop here. Your forever customer Stephen L.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I highly recommend that you visit the High-Line Group

I highly recommend that you visit the High-Line Group before you purchase your next vehicle. The High-Line Group’s huge inventory of fantastic pristine used cars is a sight to behold. I felt like a kid again in a candy store or the excitement you get receiving that great present you wanted for Christmas. Well, I bought a 2013 Mercedes-Benz SL550 with only 35K miles. Words don’t express how happy I am with my SL550 that looks, feels, and drives like a new car. I dealt with Charles Fotopoulos (the owner), Gustavo Lacerda (Sales Mgr.) and Christopher Rodriguez (Service Mgr.) who were all extremely courteous, knowledgeable, and helpful throughout the purchasing experience and timely delivery of my vehicle. I traded in a car and was happy with the net purchase price I paid without any high-pressure sales negotiations. I can see that the High-Line Group success is based on making the customer happy with their purchase because they strive for customer satisfaction to promote repeat and referral sales. Based on my buying experience if I could give them more than five stars I would. Bob-T

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ted Karakostas runs a top notch dealership!

Ted Karakostas runs a top notch dealership! All vehicles are one-of-a-kind and are in pristine condition. I bought a 2017 Porsche Panamera 4S that looked like it was brand new, off the lot. Ted was extremely honest and fair and negotiated a great price for me. Even had the vehicle shipped down to Florida. Before you buy a luxury automobile anywhere, you must stop by this dealership and take a look at the gems in their parking lot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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No better car buying experience!

No better car buying experience! I’ve purchased many cars, from Cadillac to Toyota and haven’t been nearly impressed as I was with the people and process at The Highline Group. I called to inquire about a Jeep Wrangler. I knew EXACTLY what I was looking for as well as price/terms. I was fortunate to get Gustavo on the line and we went over what I had in mind. He text me a secure link to complete credit info and within the hour shot me back a message “All Set, come down and get your Jeep”. The Jeep was in fantastic shape complete with new brakes and tires- thanks John! The paperwork was straight forward and extremely simple. A couple days later I was back to pick it up. The ENTIRE process took no more than an hour!!! This will be my first stop when it’s time to buy again and should be yours too! Fantastic dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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HAPPY CAMPER

IVE DONE BUSINESS HERE MANY TIMES- I HAVE NOTHING BUT KIND WORDS AND PRAISE TO SAY ABOUT THIS CAR DEALER - THE TVERY BEST BEST DEALER AROUND TOWN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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