Reviews
Great service, professional conduct.
Professional, courteous and fast. Ability to access Internet to work was a plus.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karthick Chandrasekaran
Very Nice experience. They have to vacuum the interiors. They only water wash the exterior.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service Again!
I bought my car at David McDavid Honda of Frisco and from day one it was the best car buying experience I've had in my life and the service afterwards has been top notch also. My Service Advisor, Kelvin is outstanding and really takes the time to make sure I understand what's needed and that I've given a fair quote. Love, Love, Love David McDavid Honda of Frisco and I tell everyone to go there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
5th vechicle from the David McDavid dealerships
As always, I wasn't pressure and treated with respect. We have used David McDavid for both our Hondas, and my wife's car was bought thru David McDavid Lincoln.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
friendly associates
everything was handle very professionally,,,,my service adviser was very friendly and informative about my car...what I liked most was that I interacted with 5 different employees and each was very friendly to me....this is one of the reasons I take my car to the dealership...my repair was done quickly....overall a really nice experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Went in for oil change found out vehicle was also due for some other services. They took care of everything while I was there and I didn't have to make a second appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service department
Recently went in for an oil change and had a nail in my tire. I had a warranty, and they replaced it with no questions asked. No upselling, very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Project Manager
I purchased my vehicle at David McDavid and I have only taken my car there for servicing. From start to finish the reception I receive and the manor in which the car is delivered back to me by the representatives has been very professional. The only reason I marked them with 3 stars for customer service is because the last two times that I have taken my vehicle there for oil changes the car has been returned with oil on the steering wheel, oil smudges and finger prints on the door, console, leather seats and glove compartment lever. On my most recent servicing visit I even brought it up to the attendant and expressed my concerns. I even stated that I appreciate the fact that the "lube techs" are trying to complete the process as quickly as possible and that I realize they don't mean to leave oil stains in the vehicle. So I asked if he could please ask them to be aware of this and if necessary wipe the vehicle after their done. Well...that didn't happen. In fact my car was returned to me in a condition even worst than the first time. Needless to say I had to take the vehicle to be properly cleaned. Not happy about that, especially when I addressed the issue in a polite and constructive manner. I'm just glad that the oil stains have been on surfaces that are easy to clean and not on the light tan fabric headliner that the car has.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tire trouble
Tire pressure light on - fix and Allined . Was done quickly and all charges and recommendations covered
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dale and thank you for recommending David McDavid Honda of Frisco. We understand the value of your time and do our best to make the service experience as fast and painless as possible. I appreciate your business and look forward to the opportunity to serve you again soon. Sonia Heredia, General Manager
Ridgeline Service
Facilities are neat and clean. Service rep keep me up to date through out the process. Cleaned and detailed the car was a nice touch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ed and thank you for your review of McDavid Honda of Frisco. We aim to exceed our customers' expectations when it comes to service so I am very pleased to know this was the case for you. I appreciate your business and welcome any questions you may have in the future. Sonia Heredia, General Manager