South Coast Mitsubishi

On September 16th I called South Coast Mitsubishi and told them I was interested in coming down and looking at a 2007 Toyota Tacoma Prerunner they had in their stock. I showed up later at around 6:00pm and test drove the truck. During the test drive the salesman informed me about the passenger side speaker not working and ensured me this issue would be fixed if I were to purchase the vehicle. When we got back from the test drive I told him I wanted to purchase the vehicle and would be paying cash for it but I had to wait for a check to clear to pay the whole vehicle in full so I paid with a $10,000 check. Before finalizing the sale he asked me if there were any other issues with the truck I had noticed, I informed him that there was a large chip in the driver side door and he ensured me this issue would be fixed when I picked up the truck next week. I also asked him if he could open the tonneau bed cover so I could look inside, he went inside the dealership to look for the key and came out and said there was no key and they would have to make one, again this was ensured to be done by the time I picked up the vehicle. I arrive on September 22nd to pay the remainder due on the vehicle, after signing all the papers and finalizing the sale, the truck is driven out to me. Upon a quick examination it is apparent all the issues that were ensured to be fixed were not resolved, not only that but the truck had about 2 gallons of fuel. It was clear this truck had sat neglected. All I asked for was to replace the key for the tonneau bed cover that was not given on date of purchase, repair the broken speaker and fix the chip in the paint. It can be noted that for almost a month and many phone calls later, this issue has been addressed with no steps made by the dealership to fix this issue. All I asked for was the key but now due to the formal complaint process I have to share my whole experience. My five years in the military and three deployments have never shown this much negligence before.

Unbelievable!! this dealer is the worst place to shop for a car! NO costumer service, NO Attention to costumers what so ever! Sales consultants dont know what they are talking about and need to take some extended training! I saw a car online that was selling at this dealer.. called to get info and the guy told me the car was "EXCELLENT" and ready to go! even ran my credit application online.. Bfore I go see the car i called AGAIN to check that it was still available HE stills says yes come on down.. so i go and turns out the car is not even SALABLE because it wont pass SMOG inspection!! i drove for 1hr (59miles) for nothing.. and the worst part they didnt even say "We are sorry or can we make up to you" trust me dont waste your time with places like this..

MY WIFE AND I BOUGHT A NEW 2010 LANCER SPORTBACK FOR ARE SON 5-15-11.NEW BECAUSE IT ONLY HAD 66 MILES ON IT.DID NOT GET ARE FLOOR MATS HAD TO CALL CORPORATE OFFICE WE DID NOT GET WHAT WE PAID FOR.FLOOR MATS OF ALL THINGS.VERY UNPROFESSIONAL NO RETURNED CALLS.BAD FROM THE START.AND THIS IS MAKING A LONG STORY SHORT.THANK YOU LUPE FROM CORPORATE.ALSO TOLD THEM WE WOULD FILE A COMPLAINT WITH STATE ATTORNEY GENERALS OFFICE.

We've been looking for a convertible as a weekend car. Found a used one at this dealership. The entire experience was probably the most pleasant of all our car purchases. Dealt with Bernard Tran, who is an affable fellow and forthright. F&I process was fast & efficient and no pressure.