Reviews
Hannah is very professional and great to work with.
Hannah is very professional and great to work with. Always helpful and super kind. If you go to Camelback Ford or Lincoln, ask for Hannah.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review, Ann!
They never contacted me in reference to my request on a
They never contacted me in reference to my request on a new bronco that had listed for sale.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for not being able to reach you. On your inquiry no phone number was supplied and we show 3 emails were sent to you and 2 out of the 3 were rejected. We are happy to show you the attempts and we are also happy to answer any questions you may have as well as do whatever we can to make up for your experience. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Gary Everett in Service has a very good work ethic and
Gary Everett in Service has a very good work ethic and has truly been a pleasure working with. This will be my go to guy here for sure. Makes this dealership a good choice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback!
FAST PLEASANT AND EFFICIENT, always buy my vehicles from
FAST PLEASANT AND EFFICIENT, always buy my vehicles from this store and the staff just gets better and better! Ask for Samantha!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback!
This service center is garbage.
This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the other dealership will not fix their mistakes so we are back. It took three days to make an appointment because they don’t even answer their phones. If you select device calling direct you get sent to an offshore call center that relays messages and in two or three days you will get a call back. Next they have had my truck for one week after the appointment and they have not even looked at it. I am not sure what the point of appointments are if they will not even look at it. Going into week two I deeply regret ringing it back because I can’t even get ahold of my device advisor. Avoid this service department at all costs.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
If I could give 10 stars, I would!
If I could give 10 stars, I would! Had a great experience all the way around, from sales to finance to delivery! I worked with Anthony in sales and Taylor in Finance and could not be happier! -Kim D
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kim, it was a pleasure helping you with both of your purchases. We appreciate the kind words and you and your families purchases. We strive to make every customer part of the Camelback family and we do all we can to deliver a no hassle 5 star experience. If you ever need anything, we are always here for you and we will continue to give you a 5-star experience after the purchase as well. We wish you great success in your Residential cleaning business, congrats on being BBB approved. Herb Jernukian Managing Partner
Herb, You and you’re team are simply AMAZING! Thank you so much! -Kim D.
Gary and the service department went above and beyond to
Gary and the service department went above and beyond to address my safety concerns in a timely manner! He was honest and communicated in a clear and professional manner!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, Mandy!
Faulty AC on used car !
I purchased a used vehicle from them when it was cold outside so I checked the heat to make sure it worked which it did. Now that it is hot in AZ I tried the AC and it doesn't work. They want to keep my vehicle for 3 to 4 day's for a technician to look at it and they won't give me a loaner vehicle and won't guarantee my extended warranty will cover the cost of a rental car while their technicians access the problem. So I could get stuck paying for a rental if the service to my AC isn't covering. Because it has been months since my purchase they will not take responsibility for the fault in the vehicle they sold me. The service manager Justin Reed would not take responsibility for the faulty AC problem that was wrong with the vehicle when purchased because it was his responsibility to make sure the vehicle was trustworthy to resell.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.
Bought a 2020 f150 with 60k miles last week before
Bought a 2020 f150 with 60k miles last week before signing anything I heard a weird noise coming from rear I asked if it could get checked out before I bought. I was told it was the shocks and that they would take care of it for me. I've gone in several times and it's like they just don't care about it. They want me to leave it but not give me a rental? I'll never be returning for another vehicle from camelback Lincoln or ford. P.s I purchased my first car from there you would think they would want to keep customers
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Bait and Switch
Made an appointment with Alex to see a specific vehicle at 7pm with the agreement he would call me if it sold beforehand. I did the hour drive and arrived 15 minutes early only to be told it was sold. However the vehicle is still listed on their website as of the following day. Classic bait and switch here. Very unprofessional. I expected better.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Rick, providing our customers with great customer service is our main goal. Our inventory is in high demand and we do our best to keep customers updated on the status of the vehicle they are interested in. The truck you inquired about was sold to a customer who purchased it just before your arrival. Alex was helping another customer at the time and was unaware otherwise he would have communicated that with you. It can take anywhere from a few hours to 24 hours for a sold vehicle to come off of our website based on the final bank process so we can assure you there is no bait and switch. We would like the opportunity to speak with you to apologize this was your experience and see what we can do to earn back your trust. Sheilah Keilman, our Customer Relations Manager, left you a voicemail so please reach out to her at 855-902-9505 at your earliest convenience.