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Boucher Volkswagen Marketplace of Franklin

(1,371 reviews)
Visit Boucher Volkswagen Marketplace of Franklin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 301-0104 (866) 301-0104
Used (866) 571-8206 (866) 571-8206
Service (414) 255-0284 (414) 255-0284

Reviews

(1,371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Volkswagen Marketplace of Franklin from DealerRater.

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Stopped in because of an emergency and was greeted with...

Stopped in because of an emergency and was greeted with nothing but kindness and care. The team definitely made the whole situation so much easier to deal with. I will always be thankful for them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!

Service Advisors are always polite. I may have issues...

Service Advisors are always polite. I may have issues recently with the dealership, but I still appreciate the work the advisors and management do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Thank you

Once again, prompt service with timely updates during the...

Once again, prompt service with timely updates during the service work. Clean lobby area to do work, read or gets caught up on e-chores.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

DJ, it is great to read your wonderful review about your recent experience with us. Thank you for your business.

The issues were addressed and fixed in a timely manner...

The issues were addressed and fixed in a timely manner and the updates were well communicated. There was some sidewall damage to one of my tires and it would have been nice to have a picture included.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. Please let us know if there is anything else we can do to assist you. Thank you, and safe travels.

Great service all the way around - friendly staff who...

Great service all the way around - friendly staff who guides you through the process - I would definitely recommend Boucher VW for any car buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review, Chris! We hope you're enjoying your new VW.

Great customer service and always in time. Highly...

Great customer service and always in time. Highly recommended to everyone who want a professional team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words! Take care.

Always been able to get my cars in when service is...

Always been able to get my cars in when service is needed. Service guys are top notch, friendly, and knowledgeable. Keep up the good work. Cudos to Big Jason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! Great review. We always strive to go the extra mile, and Jason is an excellent example of that!

First time at this location. Express oil change worked...

First time at this location. Express oil change worked out well! Everyone was helpful! Great experience overall!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and your business. We hope to see you again soon.

They took care of tire issues and addressed the brake...

They took care of tire issues and addressed the brake issue. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to help and take care of all your vehicle needs. We hope to see you again soon.

Quick friendly service, and great coffee! They delivered...

Quick friendly service, and great coffee! They delivered it back to me at my work, no problem!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review! We look forward to seeing you again soon, and safe travels!