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Boucher Volkswagen Marketplace of Franklin

(1,387 reviews)
Visit Boucher Volkswagen Marketplace of Franklin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 301-0104 (866) 301-0104
Used (866) 571-8206 (866) 571-8206
Service (414) 255-0284 (414) 255-0284

Reviews

(1,387 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Volkswagen Marketplace of Franklin from DealerRater.

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The service staff was great, letting me know what was

The service staff was great, letting me know what was going on with my vehicle, giving me a ride home while my vehicle was being repaired and picking me up again when the repairs were finished. The shuttle driver (Steve) was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review. We are happy we could make your experience a positive one!

Was a great experience.

Was a great experience. Was meet by Jason Z as soon as I drove in. The oil & filter change plus tire rotation work was to take about 1 hr. and it was completed in less than 1 hour. Jason was very friendly and explained what was going to be done and how long the work would take, and he was right. The waiting area was clean and will stocked with drinks and snacks too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your great review! We genuinely appreicate your business and look forward to seeing you again in the future!

always had a great experience, from parts to service to

always had a great experience, from parts to service to sales, overall a great place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate it.

Easy to schedule appointment and car was in and out when

Easy to schedule appointment and car was in and out when I wanted and needed it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the awesome review! Take care!

Best service around!

Best service around! All the staff is great including the shuttle driver named Steve. I will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review. We are happy we could make your experience a positive one!

Came in bought the car I was looking at and left.

Came in bought the car I was looking at and left. Went fine, but if you can't sell a car in this market you should probably look for a different job.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review!

Pretty quick in/out service.

Pretty quick in/out service. They do a great job! thank you, really appreciate it

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate it.

Price is very sad, service excellent, finished early

Price is very sad, service excellent, finished early very happy in the end- thank you very much and I will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

They noticed an issue while doing an oil change.

They noticed an issue while doing an oil change. Parts ordered and car ready same day. Lifesavers! Thanks you Boucher VW Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the great review! We're glad we could get you back on the road the same day. Save travels.

Fast service for an oil change and tire rotation.

Fast service for an oil change and tire rotation. Friendly and professional staff. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review. We are happy we could make your experience a positive one!