Reviews
Purchased a 2024 Camry SE from Jose.
Purchased a 2024 Camry SE from Jose. Experience was excellent and efficient. Jose is a genuine sales who focuses on the customers vision!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted to hear that Jose provided an excellent and efficient experience for your 2024 Camry SE purchase at Hoffman Toyota! Thank you for sharing this positive feedback, and enjoy the new ride!
Service didn’t gets completed in 90 mins time.
Service didn’t gets completed in 90 mins time. It took more than 2 hours.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We strive for timely service, and I'm disappointed to hear that there was a delay during your recent experience. We appreciate your feedback and will keep it in mind. I'd also like to address this with you directly. I will reach out to you soon. Thank you, Mike Fuhr - Service Manager Trainee - 860-658-3512
We strive for timely service, and I'm disappointed to hear that there was a delay during your recent experience. We appreciate your feedback and will keep it in mind. I'd also like to address this with you directly. I will reach out to you soon. Thank you, Mike Fuhr - Service Manager Trainee - 860-658-3512
I wish DealerRater let people give negative stars!
I wish DealerRater let people give negative stars! I have in all my years of buying cars and being in the business saw anything like this place. I went there because they had a Jeep I really liked and a internet sales person who was fantastic. After I gave a deposit I could not get anyone to return a phone call, text, or email! I waited almost a month and then I went in there planning to leave with the jeep but they again left me standing there over a hour and then when I got mad I said just give me the deposit back... now that was on 12/30/2024 anyone would have thought end of the month, end of the year let's try to save the deal... right? Not Hoffman Toyota they handed me back my deposit and left me again!!! I would have still bought it because I liked it. The only thing they had to do was let me talk to the Sales Manager and vent a little. If this is how they treat people who haven't even picked up the vehicle yet, just imagine how they treat you down the road when you have a problem. No absolutely not would I recommend anyone to them! It was Hoffman Nissans Jeep so I might try them because I still want it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience with us, as we strive to provide attentive service at every stage. Your feedback is valuable as it helps us improve our processes moving forward. I'd also like to speak with you directly in case there's anything further you'd like to discuss or if you're still interested in that Jeep. I will reach out soon. Thank you, Luis Plaza - General Sales Manager - 860-658-3527
A very pleasant, patient and accommodating experience.
A very pleasant, patient and accommodating experience. Special thanks to Cameron and Jamal. A happy holiday.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Eileen, we're delighted to hear that Cameron and Jamal made your experience at Hoffman Toyota a pleasant one. Wishing you happy holidays from our team!
The entire crew went above and beyond to get my issue
The entire crew went above and beyond to get my issue resolved.Everyone worked as a team to solve the issue
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick, we're delighted to hear that our team at Hoffman Toyota was able to resolve your issue efficiently. Thank you for sharing your positive experience with us!
A special thank you to Ed and the entire team @Hoffman
A special thank you to Ed and the entire team @Hoffman Toyota in Simsbury for their expertise and friendly atmosphere while deciding on a vehicle to purchase. Without any sales pressure i was provided the information needed to make a purchase that best fit my needs.The entire process was seamless! My husband and I both purchased new vehicles after looking at trucks and cars for many months. We both couldn’t be happier with our purchases. I will continue to go to Hoffman Toyota for all my future purchases. I highly recommend this dealership as you truly are like part of a family! Thanks again for a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marsha, we're delighted to hear that Ed and the Hoffman Toyota team made your car-buying experience seamless and enjoyable. Thank you for recommending us; we look forward to assisting with all your future purchases!
Amazing!
Amazing! Jeff and Julie were fantastic to work with. They got me in a safe and reliable vehicle for my family that I love
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Emmey. We're delighted to hear that Jeff and Julie provided fantastic service at Hoffman Toyota! Enjoy your new vehicle, and thanks for the great review!
I visited 5 Toyota dealerships in CT and choose Hoffman
I visited 5 Toyota dealerships in CT and choose Hoffman Toyota to purchase my vehicle based on my experience with sales person Julie Hoang. Her honesty and willingness to work with me with out sales pressure was the difference in choosing Hoffman Toyota. Their Simsbury location was further from my house than all the other dealerships, but I'm willing to drive the distance for my purchase and future service. As part of my research I looked at each dealers service department customer feedback and actually went to each customer waiting areas and many were filled with stressed and anxious looking customers. Hoffman Toyota is not a high volume dealer and I felt my future visits would be what I was looking for. If you want to be treated right its worth the drive especially when looking for a vehicle and working with Julie Hoang.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim, we're delighted to hear that Julie's honesty and dedication made your experience at Hoffman Toyota exceptional. Thank you for choosing us despite the distance; we look forward to serving you in the future!
Hoffman Toyota Simsbury We had warm welcome and
Hoffman Toyota Simsbury We had warm welcome and excellent customer service at toyota Simsbury that the staff were knowledgeable and patient. Jose and Luis guided us through the process, providing transparent information and answering all our questions. We had the best car buying experience Thank you for always being so patient and helpful. This is my Fourth time coming here and will continue coming here for any car buying. Thank you a million ^^
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience! We're delighted to hear that Jose and Luis provided excellent service at Hoffman Toyota Simsbury. We appreciate your continued trust in us and look forward to assisting with any future car needs!
Eddie was an excellent consultative representative.
Eddie was an excellent consultative representative. He listened to my needs, presented the options, and was very open and transparent throughout the entire process. Once I decided on a car, Eddie quickly located one and brought it to the dealership in no time. The entire team at Hoffman is courteous, always smiling, and truly the best professionals out there. I highly recommend Hoffman and Eddie to anyone looking to buy a new car and enjoy the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're delighted to hear that Eddie and the Hoffman Toyota team provided such excellent service. Enjoy your new car, and we appreciate the recommendation!