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Wilson Toyota of Ames

(3,916 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(3,916 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wilson Toyota of Ames from DealerRater.

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Amie and Jessica were great to work with.

Amie and Jessica were great to work with. Very kind and worked with my schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone I worked with at Wilson Toyota was fantastic and

Everyone I worked with at Wilson Toyota was fantastic and very friendly, polite and considerate of my concerns and needs. I will definitely recommend and have told people to come to this location. Thanks !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

When I got in my car, the hood latch was pulled .

When I got in my car, the hood latch was pulled . If I wouldn't have noticed, my hood would have opened going down road.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great place to buy a car, have your car serviced and have

Great place to buy a car, have your car serviced and have your car repaired when life happens!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The majority of the time, this dealership is quick and

The majority of the time, this dealership is quick and efficient when servicing our Highlander. But his particular time, it took way too long, and the service rep, a young girl, was not very friendly. I know she was busy, but she was almost short and rude when we asked for updates. All in all, it took about 3 1/2 hours to service and check the things we mentioned.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The last Toyota dealership (not here) I went to was

The last Toyota dealership (not here) I went to was unbelievably sexist but I did not experience that here. I was happy with my service and the waiting time was short. The waiting area could be bigger with more space for people to work on their laptops.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wilson Toyota has fantastic service!

Wilson Toyota has fantastic service! They are friendly, attentive and knowledgeable. I have been going to them for many years and they are fully trustworthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My car was well taken care of and the service was nice

My car was well taken care of and the service was nice and explained the estimate and service in a understandable way.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was early and they said no problem, they got me right

I was early and they said no problem, they got me right in. Fast service and friendly people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We had a couple of small issues right away and the

We had a couple of small issues right away and the customer service was great. Brad has done a great job. I would highly recommend buying and getting your vehicle serviced at Toyota of Ames.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.