Reviews
Survey - Review
Lee Rice is a great service advisor and very friendly and courteous. He provides great customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the compliment, Ms. Wyatt! We will pass the kudos along to Lee Rice and the rest of the team at Sewell Cadillac of Grapevine. We hope to see you again soon.
Cannot Do So
Not exactly what this survey is about. However, everything from the initial visit, to completion of the lease, and follow-up service at Sewell Cadillac has been first class in virtually way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Mr. Bybee. We will pass along the positive feedback to the team at Sewell Cadillac of Grapevine. Thank you for choosing Sewell, and we look forward to serving you again.
Mrs. Cross
Great overall experience. Shawn Henderson was very helpful and made the process easy. He was very knowledgeable on the Tahoe that I purchased. Would highly recommend him.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mrs. Cross. We are glad you had a good experience working with Shawn Henderson. We hope you enjoy your Tahoe, and we look forward to serving you again.
Well done
Checked and rechecked my vehicle to assure that the repairs and service provided were of the utmost quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to provide the great feedback, Ms. Boyd. Thank you for being a loyal Sewell customer. We look forward to serving you again.
Matthew Steward
Service provider Cori Collier was excellent, very attentive to me needs and very professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the compliment, Mr. Steward! We will pass the kudos along to Cori Collier and the rest of the team at Sewell Cadillac of Grapevine. We hope to see you again soon.
No Brakes
I took my truck to Sewell Cadillac in Grapevine on 3/28/18 for a basic oil change. I arrived at my scheduled appointment. T hey took my truck and an hour later came and told me that my brakes were completely out. I was told that my staring shaft was bent and it cut my brake line and would cost $1800 to repair. When I asked how could that happen and what would cause my staring shaft to bend. They stated that something must have hit it. I told them that I have not hit or run over anything. This truck has never been in any accident. There was no evident of any leaks. Not even when I pulled up to their bay. So from the time they pulled truck from their bay into their shop, the brakes went completely out and they could not stop. My question is, that if the brakes were a problem when they first drove it into the shop, why didn't they come tell me then. Why wait over an hour to inform me that something was wrong. When I questioned them about my concern, they became defensive. I was told that I could either fix it or have it towed out. This is the second time taking my truck in for one service and having something else go wrong while in their shop.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Mr. Wilson, Thank you for taking the time to bring this to our attention. Please allow me to personally extend my sincere apologies for your recent experience with our service department and I would like the opportunity to learn more. Please give me a call at 817-912-3039 or email me at bmoorehead@sewell.com, as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Bobby Moorehead Service Director
Dear Mr. Wilson, Thank you for taking the time to bring this to our attention. Please allow me to personally extend my sincere apologies for your recent experience with our service department and I would like the opportunity to learn more. Please give me a call at 817-912-3039 or email me at bmoorehead@sewell.com, as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Bobby Moorehead Service Director
TLC for my wife's 10-year old SRX
At SEWELL CADILLAC Grapevine ... always as good - or better than - expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mr. Huston, for sharing your experience. We thank you for being a Sewell customer, and we look forward to serving you again.
Cadillac 2018 XT5
Everything was done with class. Our salesman was absolutely great. He took us to tour the facility and the shop. Drinks and food were offered. I was very impressed with the facility, service and knowledge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to provide the great feedback, Mrs. Collins. Thank you for being a Sewell customer.
The Sewell experience.
The Sewell people really know what they are doing. It takes a long time to buy a car, the prossece is the same at every dealer I have been to. These guys made us the most comfortable, it felt like they cared about us. I am a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mr. Griffith, for sharing your experience. We thank you for being a Sewell customer, and we look forward to serving you again.
Juan Basto
Always very helpful, courteous staff, they treat you with respect.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to provide the great feedback, Mr. Basto. Thank you for being a Sewell customer.